Balaram Kandel Chhetri
Hamdan,UAE
Summary
Results-driven Retail Supervisor with 10+ years of experience in the fashion industry, including clothing and footwear sales, team management, and logistics operations. I gained valuable international experience working in Malta for two years, where I enhanced my skills in customer service, sales performance, and cross-cultural communication. Experienced in handling diverse customers, achieving sales targets, maintaining visual merchandising standards, and managing stock flow efficiently. Ready to contribute my leadership skills and retail expertise to a dynamic organization in the UAE.
Overview
11
11
years of professional experience
Work History
Supervisor
Convenience store
Rabat, Malta
06.2025 - Current
- Supervised daily store operations, ensuring smooth workflow and excellent customer service.
- Trained, guided, and supervised staff to maintain high performance and efficiency.
- Handled cash management, POS operations, and daily sales reconciliation.
- Monitored stock levels, managed inventory, and coordinated replenishment with suppliers.
- Ensured store cleanliness, product display standards, and proper merchandising.
- Assisted with scheduling shifts, managing attendance, and resolving staff issues.
- Handled customer inquiries, complaints, and provided quick problem resolution.
- Managed opening and closing procedures, including security checks and cash balancing.
- Ensured compliance with company policies, health & safety regulations, and quality standards.
- Helped achieve sales targets through upselling, promotions, and maintaining product availability.
- Prepared daily/weekly reports for management, including sales, stock, and performance updates.
- Coordinated with management on improving store performance and customer satisfaction.
Sales Assistant
Eurosport Ltd
Shoreline, Smartcity, Malta
01.2024 - 05.2025
- Greeted customers warmly and provided personalized assistance with product selection and styling.
- Maintained excellent knowledge of current promotions, product features, and new arrivals.
- Ensured the sales floor was well-stocked, clean, and visually appealing at all times.
- Assisted with fitting room support, upselling, and cross-selling to maximize sales.
- Handled POS transactions efficiently, including cash, card payments, exchanges, and returns.
- Received and processed stock deliveries, ensuring accurate tagging and placement.
- Monitored stock levels and informed supervisors of low or out-of-stock items.
- Provided outstanding customer service, resolving queries and complaints professionally.
- Worked collaboratively with team members to meet daily and monthly sales targets.
- Followed store policies and procedures to maintain safety and loss prevention standards.
Sales Assistant
Dizz Group Of Companies. Calliope
Shoreline, Smartcity, Malta
02.2023 - 12.2023
- Customer Engagement: Warmly greet customers and assist them in making informed product choices, ensuring a positive shopping experience.
- Merchandising: Tag items with security alarms and display them attractively and in line with store standards to enhance visual appeal.
- Team Collaboration: Work collaboratively with the team to achieve store KPIs, contributing to the overall success of the store.
- Cashiering: Efficiently handle transactions and maintain an organized and clean cash counter.
- Promotion Display: Accurately display sales and promotional items with clearly marked price tags to drive customer interest and sales.
- Inventory Management: Organize the back store and assist the storekeeper in maintaining inventory levels and orderliness.
- Loss Prevention: Actively work to prevent shrinkage by monitoring inventory and ensuring adherence to loss prevention strategies.
Last Mile Operations
6thstreet
Dubai, UAE
01.2021 - 01.2023
- Managed the end-to-end last mile delivery process, ensuring timely and accurate delivery of customer orders.
- Coordinated daily dispatches with delivery partners and internal logistics teams.
- Oversaw order picking, packing, and handover processes to meet service level agreements (SLAs).
- Tracked and monitored delivery status using logistics platforms to ensure real-time visibility.
- Handled customer queries, complaints, and delivery exceptions with prompt resolution and follow-up.
- Collaborated with warehouse and inventory teams to maintain accurate stock levels for online fulfillment.
- Analyzed delivery KPIs such as on-time rate, order accuracy, failed deliveries, and customer satisfaction scores.
- Implemented process improvements to reduce delays, minimize errors, and optimize delivery routes.
- Ensured compliance with health, safety, and handling standards for all last mile operations.
- Generated regular performance reports and suggested strategies to enhance operational efficiency.
Sales Assistant
Apparel Group - Aldo Brand
Dubai
01.2015 - 01.2018
- Customer Assistance: Greeted customers with a friendly demeanor and guided them through product selections, ensuring they found items that met their needs and preferences.
- Product Security & Display: Applied security tags to merchandise and carefully arranged items to create an inviting shopping environment that aligned with the store's visual merchandising standards.
- KPI Achievement: Played an integral role in a team-driven approach to achieving store KPIs, contributing to overall sales growth and customer satisfaction.
- Cash Handling: Managed the checkout process efficiently, handling cash and card transactions with accuracy while maintaining a clean and organized cash counter.
- Sales Promotions: Set up and maintained promotional displays, ensuring all sale items were clearly marked and priced to attract customer interest.
- Stockroom Organization: Assisted in maintaining a well-organized back store, working closely with the storekeeper to ensure inventory was easily accessible and properly managed.
Education
High School -
KEBS College
01.2015
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Sales & Target Achievement
- Team Supervision / Staff Training
- Cash Handling & POS Systems
- Visual Merchandising
- Inventory Management
- Stock Replenishment
- Product Display & Store Presentation
- Team collaboration
- Upselling & Cross-Selling
- Customer Complaint Handling
- Store Operations Management
- KPI Monitoring
- Loss Prevention
Languages
English
Proficient
C2
Hindi
Proficient
C2
Nepali
Proficient
C2
Timeline
Supervisor
Convenience store
06.2025 - Current
Sales Assistant
Eurosport Ltd
01.2024 - 05.2025
Sales Assistant
Dizz Group Of Companies. Calliope
02.2023 - 12.2023
Last Mile Operations
6thstreet
01.2021 - 01.2023
Sales Assistant
Apparel Group - Aldo Brand
01.2015 - 01.2018
High School -
KEBS College