Hi, I’m
Balaji Mamilla
Leicester,Battenberg Road
Summary
Enthusiastic recent graduate with a Master's degree in Cyber Security and a strong desire to excel in the field of IT support. Proficient in troubleshooting, system administration, and tackling intricate technical issues. Demonstrated ability to rapidly acquire and apply knowledge of cutting-edge technologies while delivering outstanding customer service. Equipped with excellent communication skills, a steadfast commitment to delivering timely IT solutions, and a knack for collaborative teamwork. Dedicated to efficiently meeting the technology needs of end-users and contributing to organizational success through technical expertise.
Overview
18
years of professional experience
Work History
Japan Airlines Menzies AviationLondon, Heathrow terminal 3
customer service representative
12.2022 - 09.2023
Job overview
- At an airport, I had the opportunity to work in a fast-paced and dynamic environment
- My role was to assist passengers with their travel needs, from checking in to boarding their flights
- During my time in this role, I gained valuable skills and experience that have helped me to develop both personally and professionally
- Overall, my time working in customer service at an airport was both challenging and rewarding
- It taught me valuable skills that have helped me in other roles, and it gave me a sense of satisfaction to know that I was making a difference in the lives of the passengers I interacted with.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Hounslow
Systems Engineer
10.2021 - Current
Job overview
- Maintaining online systems of food delivering apps
- Installing and configuring windows OS (7,10,11)
- Checking System updates Monthly.
AQA EducationGuildford
ILAP Assistant
06.2022 - 08.2022
Job overview
- Working in the productions and organization department with the ILAP team
- Involved in fixing technical issues with scanned exam papers
- Involved in digitization of exam scripts projects
- Involved in accurate collating of scanned exam scripts and data administration.
HYDERABAD RADIO HOUSEHYDERABAD
01.2006 - 10.2020
Job overview
- Installing, configuring, and maintaining software and hardware components of computer and network systems
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and security system software
- Maintaining and updating technical documentation regularly
- Client service and resolving their concerns and issue
Education
UNIVERSITY OF HERTFORDSHIRE
Master's from Cyber Security, computer science
2023
AVN INSTITUTE OF ENGINEERING AND TECHNOLOGY
Bachelor's from Engineering | Electronics and Communication
Engineering, technology
2020
IIT HyderabadHyderabad
CERTIFICATIONS
Trained & Certified as Ethical Hacker. Internship in BRAHMA Project,
DRDO, India. Certified in C Language. Active participation certificate from Electronics and Communication
Skills
- Windows Desktop & Server
- Administration
- Azure Az-900
- Azure Devops
- Knowledge in Cyber-attacks And
- Defence Methods
- Logical Thinking
- Decision Making
- Communication, Collaboration
- Multi-Tasking, Self-Motivation
- Time Management
- System Engineer
- Operating systems
- Cloud services
Languages
English
Fluent
Telugu
Native
Hindi
Fluent
Tamil
Intermediate
Timeline
customer service representative
Japan Airlines Menzies Aviation
12.2022 - 09.2023
ILAP Assistant
AQA Education
06.2022 - 08.2022
Systems Engineer
10.2021 - Current
HYDERABAD RADIO HOUSE
01.2006 - 10.2020
UNIVERSITY OF HERTFORDSHIRE
Master's from Cyber Security, computer science
AVN INSTITUTE OF ENGINEERING AND TECHNOLOGY
Bachelor's from Engineering | Electronics and Communication
Engineering, technology
IIT Hyderabad
CERTIFICATIONS
Trained & Certified as Ethical Hacker. Internship in BRAHMA Project,
DRDO, India. Certified in C Language. Active participation certificate from Electronics and Communication
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