Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
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Balagadde Enock

Social Scientist
Kampala,Central

Summary

Language Good written and spoken English, Luganda, Lunyoro and Lusoga PROFILE Objective: To provide innovative approaches in delivering community development services within an organization where human dignity is cherished. Personal profile: I am social scientist graduate, with over 5years’ experience as a social worker in context of Uganda with knowledge and experience in - integrated social development programs, including social inclusion, mitigation of gender-based violence, gender equality, protection of vulnerable groups, Child protection and Child Sponsorship Programs. Rights Based programming, Child protection, parenting skills I have the passion for empowering communities using social marketing, child centered community Development and participatory appraisal approaches. with good background of social inclusion, mitigation of gender-based violence, gender equality, protection of vulnerable groups (children, women and the disabled) and with over 2 years of working with rural communities leading consortiums, partnerships as well as direct implementation. Good Governance, Child Protection, Education, Gender and Livelihoods. Currently I am, working with vulnerable children and Youth Economic Empowerment projects programs for the children support organization Mpigi and Experience of working with and living in difficult conditions, team, am capable of monitoring and visiting all the activities implemented

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Customer Experience Officer

Multichoice Uganda
Kampala, Central
06.2022 - Current
  • Collaborated with internal stakeholders to close gaps and improve customer experience.
  • Offered direction and gave constructive feedback to motivate team members.
  • Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores 80%.
  • Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.

Social Worker

Rakai Health Scinces Program
Masaka , Central
09.2020 - 09.2021
  • As well as Monitoring and Evaluation assistant - Integrated social inclusion, mitigation of gender-based violence, gender equality, protection of vulnerable groups (children, women and the disabled) and with over 5 years of working with rural communities leading consortiums, partnerships as well as direct implementation
  • Empowering families with income generating activities ,mobilizing parents and care takers to participate in the various activities ,writing monthly reports and keeping children ‘records safe and on file ,working on all the correspondences such letters ,dfc ,among others, working on unviable and Rams on time ,working with youth and conducting youth parliament where all the youth are free to express their views ,conducting community dialogue where parents and other stakeholders to together to discuss on different issues about eradicating poverty communities
  • CURRENT
  • The Mountains of hope Children ministry
  • I currently work as project social worker in the MOH – I provide overall leadership and manage the strategic development, capacity building for all volunteers and non-supporting staffs, implementation and successful delivery of projects in social inclusion, mitigation of gender-based violence, gender equality, protection of vulnerable groups (children, women and the disabled) and with over 3 years of working with rural communities leading consortiums, partnerships as well as direct implementation.
  • I am responsible for the management of the whole project life cycles for all the projects that I oversee, provide strategic guidance on local level partnership engagements focusing on civil society organizations;
  • Community based organizations, district and sub county/division local government and the private organizations; giving psycho social support to children in school and those out of school through home visits ,and also ensuring the child protection policies to the ground and to ensure all children have the safe environment
  • Key Result Areas and achievements;
  • Ensure project documentation is in place and up-to-date as per Mountain of Hope guidelines and donor requirements including but not limited to donor reporting
  • To the program manager
  • Ensure monthly progress, quarterly review meetings and quarterly monitoring visits are conducted to ensure implementation is on track according to activity plans and targets in log frames
  • Partnership Development and Management: Develop and maintain good relationships with key stakeholders and partners in health
  • Build and support networks between key stakeholders (donors, other agencies, partners etc.) to strengthen program impact
  • Line Management: manage, coach and motivate a high performing health team within the performance management framework, ensuring good customer service and continuous improvement
  • Provide leadership as a member of the regional management team
  • Work with the CHISOM to support team to effectively delivery program goals
  • Conduct project follow-up and provide support and guidance to community / guardians’ groups and individual households on issue concerning finance management
  • Facilitating the establishment of village and saving loan groups among the targeted beneficiaries (orphans and other vulnerable children care givers)
  • Training beneficiaries on VSLA methodology including group governance, leadership and rapid appraisal of income generating activities
  • Track progress of VSLA group and record keeping
  • Facilitate VSLA groups with other skills training such as business skills training, financial literacy, life skills to mention but few
  • Monitoring VSLA members the income development and generating activities of targeted group in Mpigi district
  • Identifying technical and challenges of beneficiaries’ skills and knowledge on VSLA and income generating activities
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Updated client documentation for accurate, compliant and current records.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Advocated for clients to assure respected rights and wishes.
  • Coordinated external healthcare professionals to uphold high-quality, person-centred care.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Facilitated group therapy sessions to build supportive, communicative client networks.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Conducted home visits to assess clients' home environment and provide support.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Implemented community outreach programs to promote mental health awareness.
  • Developed and implemented individualized treatment plans for clients.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Facilitated peer support groups to help clients connect with others.
  • Taught health education classes for community workers and members of public.
  • Recommended health education curricula for healthcare providers, community organizations and schools.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Established and maintained partnerships with community organizations to promote health education programs.
  • Participated in health education research initiatives, developing and evaluating health education programs.
  • Analyzed health data and created reports to present to community leaders and stakeholders.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Provided technical assistance to healthcare providers and organizations to improve health education services.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Educated and trained healthcare providers on health education practices for patients.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Promoted available resources and connected individuals with services.
  • Assisted with development of improved seminars and training materials.
  • Implemented health promotion campaigns to raise awareness of health-related issues.
  • Identified and applied for grants and acquired alternate funding as needed to support health education programs.

Project Development Officer

Children Support Organisation Mpigi
Mpigi, Central
02.2019 - 08.2020
  • Led key projects while managing timelines and meeting deadlines within budgetary limits.
  • Optimized business and management practices to improve all facets of project development and execution.
  • Enhanced operational and team practices to optimize project development.
  • Conducted business skills training community members in Mpigi District
  • Developed and presented project and funding proposals.
  • Managed projects while defining scopes, establishing schedules and estimating expenses.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Data Officer

Children Support Organisation Mpigi
Mpigi, Central
06.2017 - 01.2019
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
  • Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
  • Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
  • Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
  • Devised and implemented reliable data management procedures to enable usability and security of organisation data.
  • Lent qualitative analytical support to lead data analysis testing policy.
  • Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
  • Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
  • Implemented security measures to protect vital organisational data.
  • Created and updated database designs and data models.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Adhered to set schedules to test databases for flaws and reduce downtime.
  • Modified databases to meet needs and goals determined during planning process.
  • Conducted tests to identify issues and make necessary modifications.
  • Developed and updated databases to handle Organisational data.
  • Designed and developed analytical data structures.

Education

MTAC Certificate in computer application - undefined

Bachelor’s Degree - Social sciences

Kyambogo University
01.2013 - 04.2016

Ggoli Uganda advanced certificate of education (U.A - undefined

St Bruno Secondary School
01.2007 - 04.2010

E - undefined

Ggoli Uganda certificate of education - undefined

St Bruno Secondary School, UCE
01.2011 - 04.2012

Skills

TRAINING ATTENDED: -undefined

Additional Information

  • PERSONAL DETAILS:

Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Experience Officer

Multichoice Uganda
06.2022 - Current

Social Worker

Rakai Health Scinces Program
09.2020 - 09.2021

Project Development Officer

Children Support Organisation Mpigi
02.2019 - 08.2020

Data Officer

Children Support Organisation Mpigi
06.2017 - 01.2019

Bachelor’s Degree - Social sciences

Kyambogo University
01.2013 - 04.2016

Ggoli Uganda certificate of education - undefined

St Bruno Secondary School, UCE
01.2011 - 04.2012

Ggoli Uganda advanced certificate of education (U.A - undefined

St Bruno Secondary School
01.2007 - 04.2010

MTAC Certificate in computer application - undefined

E - undefined

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Balagadde EnockSocial Scientist