BALA AKASH SIVAKUMAR
Leeds,West Yorkshire
Summary
Energy-driven Management Graduate offering first-class service and marketing management skills. Builds customer relationships through genuine conversations and effective work. Achieves company goals with friendly and knowledgeable approach.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Crew Member
McDonald's (Part-Time)
Leeds, West Yorkshire
05.2023 - Current
- Attended to customers with friendly and accurate service.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant portion and presentation standards.
- Ran orders from kitchen to dining areas.
Sortation Associate
Amazon (Part-Time)
Leeds, West Yorkshire
10.2022 - 01.2023
- Maintained 93% positive customer feedback over quarterly period.
- Transported completed packages to loading on palettes and loading docks.
- Performed thorough inspections of incoming and outgoing shipments to guarantee compliance with strict quality standards.
- Operated hand scanners to accurately track shipment progression and returned items.
Business Development Intern
Shan Biotech and Diagnostics
Chennai, Tamil Nadu
09.2020 - 08.2022
- Collaborated with marketing to implement market-specific campaigns, boosting Southern territory sales by 33%.
- Maintained active communication with prospects by sending timely targeted medical materials information and brochures, improving lead conversion rate by 9%.
- Maximised lead generation by participating in medical industry events aiding the constant demand of instruments and materials, majorly during pandemic.
- Achieved high levels of client satisfaction by analysing requirements and customising solutions to meet client needs.
Education
Master of Science - Management
University of Leeds
Leeds Sep 2022 - Current
Bachelors in Engineering - Electronics and Communication Engineering
Sri Venkateswara College of Engineering
Chennai 06.2018 - 05.2022
Certificate of Higher Education - Computer Science
Jawahar Higher Secondary School
Chennai 06.2017 - 05.2018
Skills
- Product knowledge
- Quality Assurance and Control
- Prospecting
- Customer service
- Sales strategies
- Order accuracy
- Schedule management
- Complaint resolution
- Time management
- Problem-solving
- Communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Crew Member
McDonald's (Part-Time)
05.2023 - Current
Sortation Associate
Amazon (Part-Time)
10.2022 - 01.2023
Master of Science - Management
University of Leeds
Sep 2022 - Current
Business Development Intern
Shan Biotech and Diagnostics
09.2020 - 08.2022
Bachelors in Engineering - Electronics and Communication Engineering
Sri Venkateswara College of Engineering
06.2018 - 05.2022
Certificate of Higher Education - Computer Science
Jawahar Higher Secondary School
06.2017 - 05.2018
Similar Profiles
Kylie RosalesKylie Rosales
Military Police Officer at LANG-JB Post Security (FULL TIME 40 HRS)Military Police Officer at LANG-JB Post Security (FULL TIME 40 HRS)
Ryoichi NihismuraRyoichi Nihismura
Cram School Teacher at part-timeCram School Teacher at part-time
Ds kamaliDs kamali
Pragati Mentee at Part-timePragati Mentee at Part-time
Sarah DunkleySarah Dunkley
Head of EYFS/KS1, Year 2 Class Teacher at Fulneck SchoolHead of EYFS/KS1, Year 2 Class Teacher at Fulneck School
Afreen AhmedAfreen Ahmed
Pre-Registration pharmacy Technician at Leeds Teaching HospitalsPre-Registration pharmacy Technician at Leeds Teaching Hospitals