Summary
Overview
Work history
Education
Skills
Reference
Timeline
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Tarh Ekule

United Kingdom

Summary

Dedicated and technically skilled IT Support Specialist with over 1 year of hands on experience providing first and second line support in fast-paced environments. Proven ability to troubleshoot hardware, software, and network issues, deliver timely resolutions, and support end-users across various platforms. Adept at managing service desk tickets, maintaining system uptime, and ensuring smooth IT operations. Strong communicator with a customer-focused mindset and a passion for problem-solving and continuous learning in the ever-evolving IT landscape.

Overview

9
9
years of professional experience

Work history

Cyber security analyst

Apetito/ Wiltshire farm foods
Trowbridge, Wiltshire
12.2023 - 03.2025
  • Worked closely with IT team crafting incident response procedures and reducing incident response time by 30%.
  • Skilled in Splunk for monitoring and detecting threats, identifying vulnerabilities, and responding to incidents.
  • Contributed to security strategies and future planning which decrease the attack surface.
  • Increase productivity by 30%
  • Monitor phishing emails with MS defender and mimecast.
  • Analysed network traffic patterns using Wireshark and other tools-identified potential bottlenecks before they impacted performance.
  • Skilled in vulnerability tools such as Tennable and SentinelOne and MS Sentinel.
  • Collaborated with IT teams to develop robust security strategies, resulting in a 25% reduction in security incidents
  • Maintained consistent ISO27002 and ISO27001 conformance through action.

IT Support Engineer

NISYST
Bolton
09.2022 - 11.2023
  • Provided first-line support to users, which included diagnosing and resolving hardware, software, and network issues
  • Maintained a high level of customer satisfaction by providing timely and efficient support to end-users.
  • Manage over 20 customer call per day.
  • Documented configurations and maintenance details in technical reports and diagrams
  • Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
  • Improved system stability for smoother operations by regularly updating company software.
  • Conducted training sessions for staff on new software applications, enhancing their productivity levels.
  • Set up user accounts and passwords ensuring secure access to networks and systems.
  • Installed and configured computer hardware components to enhance system functionality.
  • Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Streamlined workflow efficiency with the implementation of effective tech solutions.

IT Support Engineer

CYGNET
Bury
05.2022 - 09.2022
  • Carry out initial investigations and troubleshoot where possible to resolve issues Escalate incidents to 2nd/3rd line support engineers as required
  • Increased productivity by 25%.
  • Understanding of basic networking and administration
  • Ability to walk clients through troubleshooting steps.
  • Enhanced overall network performance implementing routine checks and updates.
  • Performed root cause analysis on recurring IT issues leading to more permanent solutions being implemented.
  • Responded to emergency situations promptly minimising disruption to business operations.
  • Managed helpdesk requests effectively reducing downtime experienced by employees.
  • Solved complex technical problems to ensure optimal performance of IT infrastructure.
  • Installed and configured computer hardware components to enhance system functionality.

Cyber Security Analyst

ASC UK
Bury
09.2018 - 05.2022
  • Use IPS tools such as crowdstrike
  • Use SIEM tools such as Splunk, kibana, Event viewer, Qradar, Elastic stack
  • Use cyber threat tools such as Yara, MISP, OpenCTI
  • Use of IDS tools such as Bro, Snort
  • Conduct Security Assessments using NIST, ISO27001, CIS and specialise in preparing a non-technical report to both technical and a non-technical audience
  • Work with PCI DSS and GDPR frameworks for data protection and regulation.

Junior Security Analyst

PAMOL
Buea
04.2016 - 03.2018
  • Assist in creating information security policies and procedures
  • Identify document and flag the incidents where investigation cannot be progressed further due to missing or insufficient information
  • Retain and store the evidence of vulnerability scans and prepare report for senior management.
  • Reviewed breaches of computer security procedures and developed mitigation plans.
  • Carried out day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Computer Network Security With Ethical Hacking

MANCHESTER METROPOLITAN UNIVERSITY

Google Cybersecurity - Cyber Security

Google

SOC Level 1 - Cyber Security

TRYHACKME
04.2001 -

Introduction to Cyber Security - Cyber Security

TRYHACKME
04.2001 -

Skills

  • Ability to work independently and possess strong project management skills
  • Fundamental it support
  • IT support documentation creation
  • Customer-Related it support
  • Disability support knowledge
  • Networking protocols
  • Network topology familiarity
  • Mobile device support
  • Remote desktop experience
  • Remote customer support
  • Troubleshooting expertise

Reference

Provide upon request

Timeline

Cyber security analyst

Apetito/ Wiltshire farm foods
12.2023 - 03.2025

IT Support Engineer

NISYST
09.2022 - 11.2023

IT Support Engineer

CYGNET
05.2022 - 09.2022

Cyber Security Analyst

ASC UK
09.2018 - 05.2022

Junior Security Analyst

PAMOL
04.2016 - 03.2018

SOC Level 1 - Cyber Security

TRYHACKME
04.2001 -

Introduction to Cyber Security - Cyber Security

TRYHACKME
04.2001 -

Bachelor of Science - Computer Network Security With Ethical Hacking

MANCHESTER METROPOLITAN UNIVERSITY

Google Cybersecurity - Cyber Security

Google

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