Bakary Traore

• Coordinate and support the Business Support department in All Africa countries where there are gaps (supply, pricing, delivery and invoicing) including streamlining processes, and troubleshooting operational day to day activities by analyzing root causes and implementing sustainable solutions.
• Train, coach new team members on processes and procedures and support the implementation of new systems and processes for all countries,
• Produce, share KPIs to stakeholders and monitor on resulting actions for continuous improvement
• Track, analyze, interpret Business Support headcount figures to enable productivity analysis (e.g. transactions per headcount),
• Coordinate monthly meetings with Business Support Managers to analyze and interpret KPIs for each country, identifying and explaining trends and behaviours
• In line with changing processes, proactively support the development of procedures to provide the Business Support organization with handy reference to daily business operations,
• Analyze, review the pricing set up to identify trends and abnormalities and align to the financial analysis and G/L management,
• Coordinate the projects including the risk management for new product roll outs, process improvement projects and new system implementations.
• Projects Achieved:

e-PUMA (New ERP) deployment in 2 countries (Benin and Congo Brazzaville)

Payment24 deployment (Interface to manage the customers Fleet card)

FileMaker deployment (Interface to manage Company Owner Company Operate retail sites)

• Supply Management, Stock Management, Logistics and Transport Management (Trucks and Barges), Customer Delivering, Customer Satisfaction.

• Business Support Manager

Rollout the Business Support core model comprising Supply, Pricing (G/L management process) and Customer Service (Order-to-Invoice) activities, shared of best practices, pursued process efficiencies and supporting projects requiring Business Support involvement.

• Logistic and Transport Manager

Fleet manager, monitored high efficiency levels, an effective control according with the HSE policy and road risk assessment, managed the road distribution system in line with best industry practice from the storage terminal (stock management) to the customer sites.

• Maintenance Manager

Coordinated the facility maintenance program, managed the effective use of Puma's maintenance system across the facility, monitored operations and maintenance expenditure (OPEX) in alignment with budget and implement cost saving initiatives.

• Project Manager

Deployed all new constructions, rebranding and installation improvement.

• Rollout the Business Support core model comprising Supply, Pricing (G/L management process) and Customer Service (Order-to-Invoice) activities, shared of best practices, pursued process efficiencies and supporting projects requiring Business Support involvement.

• Ensured interim of du Sub Regional Business Support Manager
• Pricing: Managed the pricing database based on commercial offers and price changes for each country.
• Supplying and delivering : Achieved a good coordination with supply team to optimize stock level, managed customer deliveries and monitor all customer deliveries are done according to contractual terms (10 000 m3 per week)
• Invoicing: Coordinated customer invoicing following delivery (approximately 7 million USD per week), bring necessary support to commercial team for invoice transmission to customers, managed customer claims, deployed credit note and re invoicing process and managed all margins analysis in collaboration with Finance team
• Reporting: Managed Produce Group required reports (Daily Report, Mass Balance and Progression Report) , ensured analysis and alignment of Business Support KPI with group target and the timely transmission.
• Projects :

NAVISION: Key User and participle to the Set-up of new modules in collaboration with IT Support team.

Business Support centralization: Wrote procedures for Creation of customer account, pricing elaboration, deliveries, invoicing for all segments (Retail, B2B, Bunkering, LPG, and Aviation).

Advance Pricing: Took part in the deployment au of Navision new pricing management module in West Africa cluster countries.

PETROCI Joint Venture: Participated in acquisition of Service stations (Service station Navision set-up, Pricing, Supply, invoicing and PETROCI Team training)

Freight Matrix: Deployed and manage Navision freight rate management (Freight Matrix) in 5 countries (Ivory Coast, Benin, Congo Brazzaville, Tanzania, Mozambique, Botswana and Nigeria)

Service Station Supply: Deployed Navision COCO service station management (Service Station Supply) in 3 countries (Ivory Coast, Ghana and Tanzania).

• Business Development: Managed the compliance of new customer sites (petroleum storage) the reception of administrative documentation for first deliveries and the Support to commercial team for transmission of the new tender,
• Logistic manager: Managed the compliance with group transport controls and transporter management procedures, the Road Risk Assessment implementation, the customer set up (delivery location, loading depot, Segment and Business dimension) and the customer support during and after delivery
• Stock and supply supervisor: Managed the supply based on sales forecast and market price goal: 0 stock out.
• Pricing and Invoicing supervisor: Managed the customer set up (discount, tailored customer pricing), the invoicing following deliveries and the selling price uploaded.
• Margin supervisor: Managed the Gross and Unit margin follow-up per product
• Navision Key User

• Responsible for the audit of the management of quality and environment, monitoring of actions to improve the system of quality management.

• Depot Manager : In charge of depot integrity and the stock tracking and consolidation
• Operations Supervisor : In charge of the product flow (Terminal vs Vessel), of quantity validation and commercial documentation after daily operations closing and the operations scheduling plan
• Operation safety supervisor: In charge of safety, and security of depot installation , management of anti-pollution campaign and the coordinator of fire-fighting program during my shift.
• HSE: Implementation of group safety standard policy: SAPS (Safety Policy System)
• TMS User

• Interface between PUMA and port authorities and in charge of feasibility study.

• In charge of monitoring daily traffic stops at petroleum jetties, product reception monitoring, commercial documentation production, and adherence to work instructions.