Bailey Vintis
Choppington,Northumberland
Summary
I'm a detail-oriented professional with proven experience in leadership, customer service and administrative support within fast-paced environments. I have demonstrated strong responsibility and initiative by independently managing front desk operations, coordinating diaries and appointments, and proactively maintaining organised office and reception areas. I am skilled and accurate in data entry, financial record maintenance and invoice reconciliation using SAP, ensuring data integrity through meticulous attention to detail and effective cross-department communication. I've succeeded at collaborating with sales and warehouse teams to facilitate timely product delivery, resolve discrepancies and keep clients informed, with a focus on delivering a consistently positive customer experience while continuing to develop technical skills in Outlook, Excel and relevant online portals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Accounting work experience placement
Draeger
2024.06
- Posting daily cash transactions.
- Daily sorting through finance post.
- Uploading customer invoices onto various portals.
- Supporting accounts payable with reconciling vendor accounts.
- Overviewing balance sheets.
Customer Service Advisor
Calsco Electric Ltd
2025.05 - Current
- Greeted clients and managed the daily flow of customer appointments for the sales team.
- Prepared for consultations by pulling up client accounts, providing refreshments, and giving wait time updates.
- Handled customer queries directly, checking live inventory in the warehouse system.
- Introduced clients to sales associate.
- Responded to customer enquiries in person and by phone in a professional manner.
- Maintained and constantly updating excellent knowledge of products and related services.
- Assisted with sales and directed customers through sales process during busy periods.
- Nurtured and maintained long standing relationships with customers.
- Maintained and organised a professional workspace.
Administration Assistant
Calsco Electric Ltd
2023.07 - 2025.05
- Filing, document preparation, and general office support.
- Assisted with data entry and paperwork.
- Maintained accurate records of transactions and customer interactions.
- Supported day-to-day administrative operations alongside customer facing duties.
- Resolved queries while ensuring procedures were followed correctly.
- Responding to various enquiry emails in a professional manner.
Education
GCSE - Maths, English, Science, Geography, French, Religious Education
St Benet Biscop Catholic Academy
2020.09 - 2025.06
BTEC - Business Studies
St Benet Biscop Catholic Academy
2023.09 - 2025.03
Skills
- Leadership: Successfully led a team in developing and delivering a financial presentation
- Responsibility: Managed front desk, delivering positive customer service, handling multiple tasks independently at once in a fast pace environment
- Teamwork: Facilitated product delivery across multiple departments by resolving discrepancies between invoices and system records during my accounting work experience
- Communicated with sales team and warehouse management team efficiently to keep clients informed on orders
- Attention to detail / Observation: Demonstrated attention to detail by accurately matching invoices on SAP and company records using ID codes, ensuring financial accuracy
- Accurate data entry and record maintenance
- Diary and appointment coordination
- Initiative: Used out of work hours to develop skills for outlook, excel, and various other online portals relevant to my employment
- During quiet times and over lunch breaks, took initiative to clean and replenish the office and reception areas
- Communication: Managed inventory placement and coordinated with warehouse teams to ensure timely deliveries
- Reconciled discrepancies between system records and invoices, by communicating with various departments
- Utilised customer care skills to deliver a positive customer service experience
References
References available on request
Timeline
Customer Service Advisor
Calsco Electric Ltd
2025.05 - Current
Accounting work experience placement
Draeger
2024.06
BTEC - Business Studies
St Benet Biscop Catholic Academy
2023.09 - 2025.03
Administration Assistant
Calsco Electric Ltd
2023.07 - 2025.05
GCSE - Maths, English, Science, Geography, French, Religious Education
St Benet Biscop Catholic Academy
2020.09 - 2025.06