BAILEY LAWRY
Treorchy
Summary
Enthusiastic individual with the ability to provide excellent customer experiences, talented in many foundational aspects of business while balancing multifaceted roles in a professional manner. I am a driven individual always seeking to improve my skills with up to date technology and education. Affirming my acquired abilities through my admirable work history of providing professional customer service in the Insurance industry in a FTSE 100 company, exceeding sales targets across business while placing strategies forward that increase positive compliance & outcomes. Maintaining my developing knowledge of practical business keep through learning industry standards, store up-keep, health & safety etc. I have many years of dedication to studying ready to take my skills into practice and progress my career
Overview
4
4
years of professional experience
Work history
Insurance sales representative
Admiral
Cardiff
2025.02 - Current
- Met sales targets consistently with excellent product knowledge and persuasive communication skills.
- Advised clients on coverage and claims to assist with informed decisions.
- Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
- Maximised revenue by converting enquiries into sales.
- Drove business growth by cross-selling products, leading to better profit margins.
- Prepared comprehensive reports on sales activities to measure success and identify areas of improvement.
Cleaner
Tidy Taff Mobile Cleaning
Blaencwm, RCT
2023.07 - 2025.02
- Followed health & hygiene protocols, maintaining cleanliness in line with industry standards
- Worked independently and part of a team to complete tasks promptly, keeping communication clear with team and management
- Paid close attention to detail and presentation, ensuring properties we’re guest ready with a spotless finish
- Used professional cleaning equipment to deliver high quality results
- Secured premises at end of shift, ensuring safety of all areas.
Beauty Therapist
Coleg Y Cymoedd
Nantgarw, RCT
2022.05 - 2024.07
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude
- Tracked emerging beauty trends to expand services and product offerings
- Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers
- Uphold exceptional hygiene standards, maintaining salon quality for customer satisfaction
- Greeted clients into salon, offering refreshments and magazines
- Attended training to deliver professional treatments offered by salon
Customer Service Advisor
The British Red Cross
Treforest, RCT
2022.11 - 2023.10
- Supported callers through trauma, including accidents and death
- Identified at risk individuals on calls, following safeguarding and welfare procedures
- Accurately and efficiently responded to over 80 daily inbound calls for a centre receiving 2000+ calls per day
- Maintained case notes in Ellis for traceability and compliance purposes
- Maintained confidentiality of clients' information
- Assisted service users to obtain and access community resource
Education
Beauty Therapy Diploma Level 2 - undefined
Coleg Y Cymoedd
Rhondda CampusBeauty Therapy Diploma Level 3 - undefined
Coleg Y Cymoedd
Nantgarw CampusGCSEs - ENGLISH, MATHEMATICS, SCIENCE TRILOGY
Distinction 2 STARS - Creative Media, Sports Sciences
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Marine Academy Plymouth
Plymouth, PLYSkills
- Business progressive
- Consultative sales approach
- Financial needs analysis
- Compliance proficiency
- Initiative taking
- Upselling expertise
- Customer relations
Timeline
Insurance sales representative
Admiral
2025.02 - Current
Cleaner
Tidy Taff Mobile Cleaning
2023.07 - 2025.02
Customer Service Advisor
The British Red Cross
2022.11 - 2023.10
Beauty Therapist
Coleg Y Cymoedd
2022.05 - 2024.07
Beauty Therapy Diploma Level 2 - undefined
Coleg Y Cymoedd
Beauty Therapy Diploma Level 3 - undefined
Coleg Y Cymoedd
GCSEs - ENGLISH, MATHEMATICS, SCIENCE TRILOGY
Distinction 2 STARS - Creative Media, Sports Sciences
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Marine Academy Plymouth