Bailey Garner
Briton Ferry,Neath
Summary
Dedicated professional with expertise in quality assurance, analytical thinking, and negotiation strategies. Proven ability to manage customer relationships effectively while demonstrating strong leadership skills. Committed to leveraging these competencies to drive organisational success and achieve career growth in a dynamic environment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Complaints Resolution Manager
Department For Work & Pensions
Swansea, City and County of Swansea
08.2018 - Current
- Handled escalated customer complaints, resolved issues promptly thereby maintaining high level of customer satisfaction.
- Resolved complaints with patience and professionalism.
- Responded promptly to all communication from MP's for timely resolution of concerns.
- Managed media relations for improved company reputation.
Store Assistant
WHSmith
Neath, Neath Port Talbot
05.2016 - 08.2018
- Arranged displays attractively, driving impulse purchases.
- Carried out price checks accurately for correct billing at the till point.
- Managed inventory effectively to prevent stock shortages.
- Supported colleagues during peak hours for efficient checkout process.
Education
A-Levels - Business Studies
Neath College
Neath, Neath Port Talbot 09.2016 - 07.2018
Skills
- Quality assurance
- Analytical thinking
- Negotiation strategies
- Customer relationship management
- Leadership skills
Affiliations
- Enjoy hiking with my partner and puppy Bilbo.
References
References available upon request.
Timeline
Complaints Resolution Manager
Department For Work & Pensions
08.2018 - Current
A-Levels - Business Studies
Neath College
09.2016 - 07.2018
Store Assistant
WHSmith
05.2016 - 08.2018