Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Hobbies
Timeline
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Bailey Douglas

Glasgow,South Lanarkshire

Summary

I am a dedicated professional with a strong foundation in physical fitness and time management, demonstrating resilience and commitment in all tasks. Known for reliability and being a team player, with proficiency in French, enhancing communication skills. Flexible in task assignments and focused on contributing to organisational success while pursuing opportunities for growth.

Overview

2
2
years of professional experience
4054
4054
years of post-secondary education

Work history

Volunteer Warehouse Operator

British Heart Foundation
Hamilton
02.2023 - 03.2024
  • Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
  • Providing accurate stock reports to warehouse manager to allow for timely reordering.
  • Assessing packages and counting stock to ensure delivery accuracy before unloading and processing.
  • Transferring materials weighing up to 15 kg above head using safe manual lifting techniques.
  • Carrying out day-to-day warehouse duties with care and attention, complying with safety standards.
  • Recognising and reporting defective equipment to warehouse supervisor.

Kiosk Manager

Sodexo
Glasgow
07.2022 - 11.2023
  • Gained vital experience in customer facing environment.
  • Led teams of up to ten workers and cooks serving hot food and drinks to customers throughout multiple events.
  • Overcome several customer-oriented challenges through teamwork with colleagues and managers as well as with using personal initiative when necessary.
  • Fast-paced work environment helped develop a true understanding of the importance of teamwork when pushing toward common goals.
  • Resolved customer complaints with professionalism, offering solutions that restored satisfaction and promoted loyalty.
  • Coordinated maintenance and repair of kiosk equipment, minimising downtime and ensuring continuous operation.
  • Trained new staff on customer service excellence, product knowledge, and operational procedures to maintain high standards.

Education

Master of Arts - Business Management and Spanish

University of Glasgow
Glasgow, GLG

Scottish Qualifications Certificate -

Hamilton College
Hamilton, SLK

Skills

  • Physical fitness
  • Time management
  • Resilience
  • Commitment
  • Reliability
  • Team player
  • Foreign language skills (French)
  • Flexible in task assignments
  • Repetitive heavy lifting

Accomplishments

  • Captained my rugby team in Dubai from 2018-2020.
  • Captained local rugby club at u16s and u18s.
  • Achieved a level 3 international skiing award in one week from complete beginner.
  • Received and accepted an offer to study at The University of Glasgow.

Languages

English
Native
French
Advanced (C1)

Hobbies

  • Rugby
  • Gym/Fitness
  • Skiing
  • Basketball
  • Guitar
  • Languages
  • Music
  • Fashion
  • Muay Thai Boxing

Timeline

Volunteer Warehouse Operator

British Heart Foundation
02.2023 - 03.2024

Kiosk Manager

Sodexo
07.2022 - 11.2023

Master of Arts - Business Management and Spanish

University of Glasgow

Scottish Qualifications Certificate -

Hamilton College

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Bailey Douglas