Bailey Culley
bristol
Summary
Results-driven Administrator with extensive experience in parcel delivery and office management. Skilled in customer relationship management, route optimisation, and efficient office operations. Capable of streamlining processes, managing schedules, and overseeing documentation accuracy. Committed to enhancing productivity through effective communication and collaboration with stakeholders.
Overview
3
3
years of professional experience
Work History
Parcel delivery
Evri
04.2024 - 11.2025
- Coordinated parcel delivery routes and schedules to optimise efficiency.
- Managed customer communications and provided timely updates on deliveries.
- Maintained records of delivery information and online documentation.
- Resolved customer enquiries and issues to enhance satisfaction.
- Developed communication and organisational skills in a fast-paced environment.
Administrator
Veolia UK
01.2023 - 04.2024
- Managed customer enquiries and complaints via phone and email, ensuring timely and professional resolutions
- Assisted customers with resolving service issues and providing accurate information
- Processed payroll support and maintained accurate employee records, contributing to streamlined payroll operations
- Coordinated ordering of office supplies and machinery parts using online systems to maintain operational efficiency
- Maintained an organised digital and paper filing system
- Used microsoft office applications to manage records, emails and reports
- Facilitated daily office operations to maintain productivity in a fast-paced setting
Education
GCSEs -
High school
Bristol UK01-2021
Skills
- Parcel delivery process
- Route optimisation
- Delivery verification
- Risk assessment in delivery
- Safety briefings delivery
- Customer relationship management
- Customer service
- Enquiry resolution
- Time management
- Problem solving
- Fast-paced adaptability
- Record maintenance
- Documentation accuracy
- Microsoft Office proficiency
- Data entry
- Digital filing
- General office administration
- Office organisation
- Office supply ordering
- Invoicing and basic accounting
- Team collaboration
- Leadership skills
- Organizational skills
- Written and verbal communication
- Invoicing and basic accounting
Timeline
Parcel delivery
Evri
04.2024 - 11.2025
Administrator
Veolia UK
01.2023 - 04.2024
GCSEs -
High school