Bailey Cooper
Newcastle-under-Lyme,Staffordshire
Summary
Dynamic individual with a strong foundation in team leadership and exemplary customer service. Demonstrates critical thinking and effective time management, excelling in high-pressure environments. Skilled in decision making, problem solving, and multitasking, with a commitment to delivering outstanding results. Career goals include leveraging communication skills to drive organisational success.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Team Leader
Co-op Food
Endon, Staffordshire
2025.01 - Current
- Lead and supervise team members during shifts, ensuring efficient operations and high productivity.
- Motivate and support colleagues to achieve sales targets and deliver excellent customer service.
- Resolve customer complaints professionally and effectively, maintaining high satisfaction levels and excellent customer service.
- Coordinate daily workloads and delegate tasks to ensure smooth store operations.
- Support stock management, merchandising, and store presentation to enhance customer experience.
- Prioritise tasks effectively and manage workload efficiently.
- Ensure compliance with health, safety, and company policies while maintaining a safe working environment.
Warehouse Operative
Beijer Ref
Leeds, West Yorkshire
2024.05 - 2024.09
- Inspected goods upon arrival with a keen attention to detail, reporting any discrepancies or damages.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Operated heavy machinery, ensuring compliance with health and safety regulations.
Shift Supervisor
BP Jorvik
York
2023.07 - 2024.01
- Supervised and coordinated shift operations, ensuring tasks were completed efficiently and on schedule.
- Delegated tasks effectively and monitored team performance to ensure operational and safety standards were met.
- Promoted the BP loyalty and membership programme, exceeding member retention targets by 10% through proactive customer engagement and relationship building.
- Led and supported team members to maintain high standards of customer service and operational performance.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Responded to operational issues and customer concerns promptly, helping maintain smooth day-to-day operations.
Customer Service Assistant
BP Jorvik
York
2023.03 - 2023.07
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Showcased strong communication skills when explaining promotions or discounts to customers.
Bar Staff Member
Club Salvation York, York
York
2021.12 - 2022.02
- Maintained bar stock, replenishing when needed before and throughout the night.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Kitchen Supervisor
The Great Wall, Leeds
Leeds
2019.02 - 2020.06
- Served and took orders from 100s of customers at the front desk and over the phone.
- Provided excellent customer service and solved various issues under a pressured environment.
- Provided general kitchen supervision and coaching for new staff.
- Managed and assisted general production within the workplace.
- Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
Education
BSc - Mathematics
Keele University
Keele 2023.09 - /2026
BSc - Computer Science
University of York
York 2021.09 - 2023.04
A-Levels - Mathematics, Computer Science, Physics
Notre Dame Catholic Sixth Form College
Leeds 2019.09 - 2021.06
GCSEs -
Leeds West Academy
Leeds 2014.09 - 2019.06
Skills
- Team Leadership
- Exemplary Customer Service
- Ability to Work Under Pressure
- Critical Thinking
- Effective Time Management
- Good Communication
- Decision Making
- Problem Solving
- Ability to Multitask
Certification
- CSCS Qualified
- Food Safety
Hobbies and Interests
Rugby League including 10+ years of playing, Ultimate Frisbee including playing for a university team, Socialising with friends in free time, Reading
Additional information
I have a full clean driving license and own my own car.
Timeline
Team Leader
Co-op Food
2025.01 - Current
Warehouse Operative
Beijer Ref
2024.05 - 2024.09
BSc - Mathematics
Keele University
2023.09 - /2026
Shift Supervisor
BP Jorvik
2023.07 - 2024.01
Customer Service Assistant
BP Jorvik
2023.03 - 2023.07
Bar Staff Member
Club Salvation York, York
2021.12 - 2022.02
BSc - Computer Science
University of York
2021.09 - 2023.04
A-Levels - Mathematics, Computer Science, Physics
Notre Dame Catholic Sixth Form College
2019.09 - 2021.06
Kitchen Supervisor
The Great Wall, Leeds
2019.02 - 2020.06
GCSEs -
Leeds West Academy
2014.09 - 2019.06