Baiba Reinika
Nunhead
Summary
My approach to work involves a combination of analytical thinking, creativity, empathy and value-adding through innovation and human connection. I have the ability to break down complex issues into manageable tasks while keeping the bigger picture in mind, which enhances efficiency and clarity in the workflow.
Overview
11
11
years of professional experience
Work History
Administrative assistant
Kroll
05.2022 - Current
- Initiated and organised a monthly after-work gathering, improving employee engagement and fostering stronger team connections
- Awarded 'Employee of the Month' in February 2023 for outstanding performance and contributions
- Onboard clients: Conflict Checks and KYC processes
- Onboard new staff: Liaising with HR, IT and key contacts for efficient new employee onboarding
- Project resourcing
- Process MDs expenses
- Book travel (coordinate with Ovation) and arrange travel Visas for managing directors
- Administrative queries
- Plan and coordinate company and client events, working closely with relevant teams to ensure successful execution
Front of house with workplace experience as floor coordinator
Mitie / BBC Headquarters
02.2018 - 04.2022
- Trained 6 new receptionists, accelerating their onboarding process and integrating them into the team within the first month
- Revised and improved the new starter handbook, introducing a welcome pack to enhance the onboarding experience
- Served as the main point of contact for guest, staff and public inquiries
- Prepared letters, documents, reports and shift handovers
- Provided ID unit administrative duties
- Managed a diary for a workplace manager
- Oversaw the Covid-19 lateral flow test station
- Trained new starters
- Maintained security and safety standards as required
- Conducted regular checks/floor walks and audits of a designated area to ensure brand standards were maintained at all times i.e. cleanliness, maintenance and replenishment
- Logged and tracked facility-related tasks through to completion
Receptionist
Borderline Security
09.2014 - 01.2018
- Streamlined office operations by overhauling the filing system, improving efficiency and document retrieval
- Received a merit raise for strong attention to detail, exemplary client service and team-player attitude
- Developed and maintained relationships with vendors
- Served as the main point of contact for client inquiries
- Assisted an operations manager in overseeing a team of engineers
- Arranged travel/Prepare itineraries
- Managed diaries for two operations managers
- Filed and maintained records
- Recorded, transcribed and distributed minutes of meetings
- Oversaw a meeting room schedule and set up
- Ordered supplies
Education
Bachelor’s Degree - Sociology
Riga Stradins University
06.2006
Master’s Degree - Communication
Riga Stradins University
06.2009
Admin, Secretarial & PA -
Global Edulink
03.2025
Skills
- Adaptability
- Emotional intelligence
- Problem solving
- Critical thinking
- Microsoft Office
- SharePoint
- Power BI
- Salesforce
- Lawson
- Risk & Compliance Portal
- Email management
- Calendar management
- Travel arrangements
Languages
Latvian
English
Russian
Timeline
Administrative assistant
Kroll
05.2022 - Current
Front of house with workplace experience as floor coordinator
Mitie / BBC Headquarters
02.2018 - 04.2022
Receptionist
Borderline Security
09.2014 - 01.2018
Bachelor’s Degree - Sociology
Riga Stradins University
Master’s Degree - Communication
Riga Stradins University
Admin, Secretarial & PA -
Global Edulink