Bahramuddin Amiri

SHIFT MANAGER RESPONSIBILITIES/Tasks

KEY Areas OF THE BUSINESS :

FOLLOW UP AND COLLEAGUES FEEDBACK :

• Provide regular feedback using EECC Model , Performance management .

Efficiencies and KPI Management :

• Process optimisation throughout shift-Lidl Basics, Weekly KPI performance review for area of responsibility ,Engagement and review of dashboards with specialists.

Effective Communication:

• Hold team huddle , follow up on team headsets usage , SMT handover , RDC & External communication ,Display of WYNTK and WTT.

SMT weekly Meeting:

• Attend store management team meeting ,Review KPIs and business comms for area of responsibility ,Cascade KPI performance within area of responsibility ,Present business comms (WMP,WYNTK,FYI,PAM etc) .

MANAGING WORKING TIMES:

• Use of frequency report ,monitoring& reacting to turnover hourly, Management of working times, Completion of day end on BO and PEP DayEnd , NOA form , RTW process (interview and documentation).

Onboarding New Colleagues:

• Training mentor intro to New starter and SFL , Providing feedback to SM about New |Starters.

Colleague Development & Training:

• Drive self development on LTA programme , Monitor & drive colleague LTA completion , Train colleagues on area of responsibility.

Talent cycle:

• prepare development discussion , attend development discussion , Attend development training sessions , Complete self learning using development catalogue.

Customer Service:

• Set customer servicer expectations & respond /support any queries , Observations of customer service quality , Uniform and name badge ordering.

Promotional Activity :

• NNF faulty box processed daily , Weekly white returns,Blue & Green returns ,Daily PV's ,NF dashboard review with specialist , NF back stock management , Equipment ordering , Stock returning,Stock transfers,Charity collections.

Daily Shift Management:

• Follow SMT routine , B O communication tools , Data protection compliance , Effective shift planning (RPRPRT) , Follow up ,feedback and recognition of team , Back office admin task completion , Reporting and KPI Reviews , Reporting of Issues via SSP, Vista , CIM , Accident Reporting .

Daily Operations:

• Implementation of WMP,WYNTK,&WTT , QFS checks (Freshness MOD) , Freshness control (Mobile Device), Manual Date Checks , Full Freshness Reset , Bakery Go&See sign off , Mail bag completion, Decarding follow up, warehouse Organisation, Waste Returns,ESL Ticket Management,Consumable Management.

FFT & Trading Compliance Checks:

• Trading Compliance Checks, Chill Chain Temperature Control Checks,Toilet Cleaning Checklist follow up,CSAC Checks,Cleaning and Rotation Schedule follow up,IMS follow up,Contractor Attendance Report (LMF), SM FFT walk.

Availability & Stock Movement:

• ZTG Report check & discontinued lines ,Back stock management Routine ,Suspicious Stock Store Walk (Back stock) , Claims for missing stock,Recalls,Scam.

Cash Processes and Weekly Admin Tasks:

• Refund Authorisation (£ 9.99 +) , Till Cash -ups , EOD Cash Procedure ( inc. SCO cash -up) , Safe Count ( 4 -eye ), Cash collection and change delivery process.

Inventory :

• Debriefs/TLR/Allocation Checks, Weekly Inventory checklist review ( Daily Inventory Checks) , Delivery Management , Store Claims, Write off Measures, CCTV Request Form & Provide CCTV, Security Guard Management.

BRM & BRR:

• Implementation of BRM actions for Area of Responsibility.

Areas of responsibility/duties

• Maintained high standards of customer service during high-volume, fast-paced operations.
  stacking and filling shelves and display areas in supermarket and other retail outlet
  ▪ Loading up trolley or cage from warehouse or stockroom with goods for retail selling
  area.
  ▪ Stacking shelves and display areas neatly.
  ▪ Making sure that goods are rotated, with earliest sell-by dates at front.
  ▪ Pulling stock forward to front of shelves.
  ▪ Sticking reduced price tickets on goods with short sell-by dates.
  ▪ Removing from shelves goods that are past their sell-by date. Keeping shelves and
  display areas clean and tidy
  ▪ Operating till in busy times

Areas of responsibility/duties

Maintained high standard of customer service during high volume fast pace operations.
• As being in charge of Ironmongery and building sections maintaining department in
according to high trading standards.
• Working stock out or replenishment
• Keeping stock records, checking gaps and ordering
• Picking –packing and delivering online ordered shopping
• Cleaning shopfloor and warehouse to keep high standard or hygiene.
• Displaying stock, price checking, price changing and ordering any missing price tickets.