BADR CHAKHMY
United Kingdom
Summary
HR operations and people services leader with over 11 years of experience in HR delivery across 23 EMEA countries. Expertise in HR transformation, service optimization, and digital HR systems including Workday, ServiceNow, HRSD, PeopleDoc, SuccessFactors, and Tableau. Proven ability to deliver scalable and compliant HR services while enhancing operating models and leveraging analytics for decision-making in complex global environments. Strategic HR leader with a focus on elevating team performance and operational governance. Champions digital transformation by implementing self-service solutions and promoting data-driven decision-making. Cultivates a high-performing environment while managing complex employee relations cases across diverse jurisdictions.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
HR Advisors Manager - EMEA
Bristol Myers Squibb
06.2015 - Current
- Directed EMEA HR advisors team within regional capability centre to ensure compliant and timely HR service delivery across 23+ markets.
- Drove HR transformation to enable digitisation and strengthen operational governance.
- Managed a high-performing EMEA HR advisors team through strategic development and performance enhancement.
- Managed a high-perform ing EMEA HR advisors team through strategic development and performance enhancement.
- Led resolution of complex employee relations cases across diverse jurisdictions.
- Spearheaded HR digital transformation initiatives and implementation of self-service solutions.
- Leveraged analytics and metrics to drive HR service improvements, fostering a culture of data-driven decision-making within EMEA HR advisors team.
- Advised senior HR leaders on compliance matters, operational insights, and risk mitigation strategies.
- Delivered sustained operational excellence by achieving team KPI targets with FLR and TAT performance consistently at 92% over a two-year period.
- Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
- Led AI-enabled initiatives to automate HR Assist responses, improving resolution speed and consistency for high-volume HR inquiries, while reducing manual handling and advisor workload.
Senior HR Advisor
Bristol Myers Squibb
Chester
- Served as a subject-matter expert for complex HR advisory cases, ensuring legally compliant and employee-centred outcomes.
- Played a key role in HR operating model transformation, supporting the transition to scalable, data-driven People Services delivery.
- Drove consistency and quality across HR advisory services by mentoring advisors and improving knowledge content.
Benefits & Leave of Absence Analyst
Bristol Myers Squibb
Chester
- Streamlined EMEA benefits and leave administration processes, enhancing efficiency by 45% within 6 months through automation and improved workflows.
- Led testing and enhancements of global benefits systems.
- Resolved complex multi-party escalations involving employees, HRBPs, and vendors.
- Delivered timely and compliant leave administration across multiple leave types, consistently meeting service level and quality targets.
- Supported employees across EMEA with complex leave cases, balancing legal compliance with high-touch employee experience.
- Contributed to continuous improvement initiatives by identifying process gaps and supporting LOA knowledge articles updates.
Customer Service Representative
Bristol Myers Squibb
Chester
- Promptly and accurately respond to HR-related phone calls and emails from employees and managers, delivering exceptional customer service.
- Make outbound calls to employees and managers as needed to gather information and effectively resolve their issues.
- Verify documents to confirm employees' eligibility and compliance with HR policies, ensuring all employee information is accurate and complete.
- Uphold company policies and procedures, promoting consistent compliance throughout the organization.
- Maintain strict confidentiality of employee information and handle sensitive issues with professionalism and discretion.
Education
Bachelor of Business Administration - Business Management
Universitat Rovira i Virgili
Spain06-2006
Bachelor's Degree - Psychology
Hassan II University
Morocco07-2003
Bachelor's Degree - Modern Foreign Languages
Hassan II University
Morocco06-2000
Skills
- HR leadership and operations
- Employment compliance
- HR transformation
- Operating model design
- Employee relations management
- People services
- Shared services management
- Post-merger integration
- Stakeholder engagement
- Leadership support
- Digital HR systems
- Data analytics and reporting
- Document automation
- Governance and compliance
- Case management workflows
- Dashboard creation
- Employee lifecycle processes
- Volume analytics and metrics
- Core HCM systems
Certification
Level 7 - Advanced Award in Reward Management, 2020-01-01, CIPD
Languages
Arabic
First Language
English
Proficient
C2
French
Proficient
C2
Spanish
Proficient
C2
Projects
- Verification of employment, 2025-01-01, 2025-09-01, BMS, Led global VOE optimisation to enhance Workday self service and automate ServiceNow workflows, reducing manual handling for 3,000+ employees.
- Ad-hoc Salary Change Automation, 2024-04-01, 2024-11-01, Implemented automation of salary change letters using Workday-to-PeopleDoc integration, improving compliance and removing manual document creation.
- Process migration to SSC, 2015-09-01, 2016-04-01, Spearheaded the centralisation of HR operations into People Services across EMEA, standardising processes and enhancing system access within 6 months.
- M&A BMS-Celgene, Supported BMS-Celgene post-merger HR integration, including Workday data alignment, contract harmonisation, employee transfers, and remediation of legacy issues.
Timeline
HR Advisors Manager - EMEA
Bristol Myers Squibb
06.2015 - Current
Senior HR Advisor
Bristol Myers Squibb
Benefits & Leave of Absence Analyst
Bristol Myers Squibb
Customer Service Representative
Bristol Myers Squibb
Bachelor of Business Administration - Business Management
Universitat Rovira i Virgili
Bachelor's Degree - Psychology
Hassan II University
Bachelor's Degree - Modern Foreign Languages
Hassan II University