Badirulahi Olanipekun
Ashford,kent
Summary
A highly enthusiastic and flexible with the relevant years of experience along with a keen interest in the areas of customer service, IT support, virtual assistance.. I possess strong communication skills, problem solving approach, successfully dealing with customer queries and technical problems as well as administrative tasks. I know how to use the digital tools; I am able to multitask and grant excellent support for professionals working in rapid environments. I want to provide a delightful customer experience alongside an accurate support of business operations, and to keep improving my technical and organisational skills in either remote or in-office positions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Freelancer
Self Employed
07.2023 - Current
- Monitored staff performance and implemented strategic improvement plans.
- Trained new employees on company policies, fostering a culture of customer service excellence and sales proficiency.
- Oversaw organisational resources to fulfil administrative and operational needs while ensuring compliance with budgetary guidelines and maintaining quality and schedule demands.
- Analysed sales data to identify trends and recommend inventory adjustments for optimal stock levels.
- Optimised operational processes to enhance efficiency and reduce costs.
- Negotiated with suppliers to secure improved pricing, enhancing profit margins.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Virtual chat agent
young typhoon international trading limited
03.2010 - 05.2012
- Facilitated training of new staff by imparting expertise and promoting best practices to enhance team efficiency.
- Enhanced sales by efficiently identifying appropriate item colours and sizes.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Attended to incoming enquiries within target timeframes.
- Received calls and redirected individuals to relevant departments for smooth customer care.
Customer Service Representative
Ope olu maternity home and clinic
Kishi, oyo state Nigeria
06.2007 - 06.2008
- Address customer service enquiries to enhance satisfaction and foster loyalty.
- Resolved service issues promptly to ensure enhanced customer experience.
- Built rapport with customers through courteous and professional communications.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Facilitated effective communication with customers to ensure satisfaction and fulfilment of needs.
Education
Diploma of Higher Education - Accountancy
Osun state Polytechnic
Iree01-2007
Higher National Diploma - Accountancy
Kwara state Polytechnic
IlorinSkills
- Staff performance management
- Operational efficiency
- Sales analysis
- Customer engagement
- Supplier negotiation
- Resource management
- Inventory optimization
- Communication skills
- Team collaboration
- Willingness to learn
- Calm under pressure
- Process improvement
- Team building
- Commitment to excellence
- MS Office Suite
- Task collaboration
- Project planning and coordination
Languages
English
Advanced
C1
Certification
- Data Entry, Touch Typing & Microsoft Excel Training for Virtual Assistant & Executive PA
- [international driving permit] Licence
- Microsoft Office Skills Diploma (Microsoft Excel, Word, PowerPoint), IT & Cyber Security
- Ordinary National Diploma in Accountancy
- Higher National Diploma in Accountancy
Timeline
Freelancer
Self Employed
07.2023 - Current
Virtual chat agent
young typhoon international trading limited
03.2010 - 05.2012
Customer Service Representative
Ope olu maternity home and clinic
06.2007 - 06.2008
Diploma of Higher Education - Accountancy
Osun state Polytechnic
Higher National Diploma - Accountancy
Kwara state Polytechnic