Babitha Sai Yadla
Sales Intern
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Java Developer
Nucent technologies
Bengaluru, Karnataka
08.2019 - 09.2022
- Reviewed code and debugged errors to improve performance.
- Provided customer support to remote clients using e-ticketing system.
- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Developed applications and software to increase department efficiency.
- Applied scripting knowledge to supplement Java development.
- Investigated issues and defects to determine problem root cause and formulate corrective action recommendations.
- Diagnosed and corrected errors within code to allow for integration of proprietary applications.
- Optimized web assets for speed and performance.
- Corrected, modified and upgraded software to improve performance.
- Tested functional compliance of company products.
- Set up scripts, test case and automation protocols.
- Worked with business teams to understand needs and address production questions.
Customer Service Representative
Futwork
Guntur, Andhrapradesh
03.2022 - 06.2023
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Master of Science - Management Science
01.2023 - Current
Skills
Usability principles
Data evaluation
Records administration
Social media networking
Cold Calling
Proposal Development
Client Nurturing
Research
Call Scheduling
Sales Events
Sourcing Strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Toastmasters
- Association of Information Technology Professionals
Timeline
Coventry University - Master of Science, Management Science
01.2023 - Current
Customer Service Representative - Futwork
03.2022 - 06.2023
Java Developer - Nucent technologies
08.2019 - 09.2022