Babitha Sai Yadla

Work History

Java Developer

Nucent technologies

Bengaluru, Karnataka

08.2019 - 09.2022

Reviewed code and debugged errors to improve performance.
Provided customer support to remote clients using e-ticketing system.
Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
Developed applications and software to increase department efficiency.
Applied scripting knowledge to supplement Java development.
Investigated issues and defects to determine problem root cause and formulate corrective action recommendations.
Diagnosed and corrected errors within code to allow for integration of proprietary applications.
Optimized web assets for speed and performance.
Corrected, modified and upgraded software to improve performance.
Tested functional compliance of company products.
Set up scripts, test case and automation protocols.
Worked with business teams to understand needs and address production questions.

Customer Service Representative

Futwork

Guntur, Andhrapradesh

03.2022 - 06.2023

Answered constant flow of customer calls with minimal wait times.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Tracked customer service cases and updated service software with customer information.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.

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