BABITA GURCHA
Birmingham,West Midlands
Summary
Compassionate Biomedical Science graduate focused on patient care and wellbeing. Demonstrates strong communication and organisational skills, with a solid understanding of infection prevention and health and safety. Committed to delivering person-centred care and enhancing multidisciplinary team effectiveness within the NHS.
Overview
7
7
years of professional experience
Work History
Sales Associate
Warren James
09.2024 - Current
- Achieved and exceeded daily and weekly sales targets through proactive customer engagement and product recommendations
- Delivered excellent customer service by providing personalised advice on jewellery products, ensuring a welcoming in-store experience
- Processed transactions with accuracy, including cash, card, and refunds while adhering to company procedures
- Carried out end-of-day cashing up and banking duties, ensuring all financial transactions were reconciled and recorded correctly
- Collaborated with team to achieve store goals and foster a positive, professional atmosphere
- Maintained high visual merchandising standards, ensuring displays were clean, organised and aligned with company guidelines
- Managed deliveries, unpacking and organising stock to ensure efficient inventory flow
- Conducted regular stock takes and inventory checks to uphold accurate stock levels and reduce discrepancies
- Followed security and loss prevention procedures to protect store assets and ensure customer safety
Sales Associate
Sunglass Hut
06.2023 - 08.2024
- Met sales targets through proactive promotion and excellent customer service.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Built and maintained positive relationships with customers to encourage repeat business.
- Resolved customer queries using active listening and problem-solving skills.
- Participated in team meetings, contributing ideas for sales improvement and customer satisfaction.
Sales Assistant
Endura Roses
04.2021 - 06.2023
- Delivered high-level customer experience by building rapport and identifying customer needs for personalised shopping.
- Advised customers on product range, pricing, delivery options, warranties, and product use, ensuring informed purchasing decisions.
- Utilised detailed product knowledge, specifically of enhanced roses lasting a lifetime, to effectively sell premium products priced at £795.
- Demonstrating a methodical approach when handling money and ensuring a high level of attention to detail through transactions to avoid errors
Shop Assistant
Waitrose
09.2020 - 02.2021
- Delivered outstanding customer service across multiple departments in fast-paced retail environment
- Assisted customers at self-checkouts, ensuring efficient transactions and security; provided product knowledge at deli and meat and fish counters, serving over 60 customers daily
- Managed Welcome Desk duties, handling enquiries, resolving complaints, processing Click & Collect orders, and preparing Deliveroo collections
- Replenished stock and maintained product availability; assisted customers with locating items, operated kiosk for age-restricted products, processed lottery sales, and completed end-of-day cash handling and reconciliation
- Assisted in Waitrose operations during Covid, ensuring customer service and support as an essential worker
Catering Assistant
John Lewis
09.2019 - 09.2020
- Managed kitchen operations by preparing ingredients, maintaining food safety standards, and ensuring cleanliness in food preparation areas. Served food, assisted customers in the self-service area, restocked items, prepared and served high-quality coffee and beverages, operated tills for accurate transactions, and cleared tables to enhance customer dining experience.
- Gained key skills in customer service, teamwork, and dedication through daily rotation across various sections.
- Adapted to retail environment by working in women's department, learning to operate different tills and assisting in various sections including fitting rooms, jewellery, shoes, handbags, and clothing.
- I had to understand a different set of tills and work in places such as the fitting rooms, the jewellery section, the shoe section, the handbags and then the clothing section on the women's floor.
Education
DDM - Applied Science Level 3
BMET Sutton Coldfield College
01-2020
MMP - Applied Science level 2
BMET Sutton Coldfield College
01-2018
Throughout secondary school -
Great Barr school
01-2016
Diploma of Higher Education - Biomedical Science
Birmingham City University
BirminghamSkills
- Customer service
- Time management
- Analytical skills
- Microsoft Office
- Critical thinking
- Money handling
- Customer relationship management
- Cash handling
- Loss prevention
- Problem solving
- Attention to detail
- Inventory management
- Customer relationship management
Languages
English
Proficient
C2
Punjabi
Intermediate
B1
Custom
References Available on request.
Timeline
Sales Associate
Warren James
09.2024 - Current
Sales Associate
Sunglass Hut
06.2023 - 08.2024
Sales Assistant
Endura Roses
04.2021 - 06.2023
Shop Assistant
Waitrose
09.2020 - 02.2021
Catering Assistant
John Lewis
09.2019 - 09.2020
DDM - Applied Science Level 3
BMET Sutton Coldfield College
MMP - Applied Science level 2
BMET Sutton Coldfield College
Throughout secondary school -
Great Barr school
Diploma of Higher Education - Biomedical Science
Birmingham City University