Babatunde Amos Showole
Customer Service Advisor
Glasgow ,Lanarkshire
Summary
Dynamic Customer Service Representative with a proven track record at New Horizons, adept at resolving conflicts and enhancing customer loyalty. Skilled in CRM software and effective communication, I excel in delivering tailored solutions and fostering positive relationships, contributing to sales growth and high retention rates through empathetic service and strong product knowledge.
Overview
1
1
Language
Work History
Customer Service Representative
New Horizons
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Masters Of Science - Advance Computing Big Data
University of The West of Scotland
Paisley, Scotland 11.2023
Bachelor Of Science - Computer Science
Olabisi Onabanjo University
Ogun State, Nigeria 07.2014
Skills
Excellent verbal and written communication
Customer relationship management
Problem-solving and conflict resolution
Handling complaints professionally
Multitasking and time management
CRM software proficiency (eg, Salesforce, Zendesk)
Team collaboration and adaptability
Strong attention to detail
Timeline
Customer Service Representative
New Horizons
Masters Of Science - Advance Computing Big Data
University of The West of Scotland
Bachelor Of Science - Computer Science
Olabisi Onabanjo University