Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Babatunde Onifade

Scrum Master

Summary

Motivated Scrum Master / Servant leader with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.Results-oriented Project Coordinator highly talented in overseeing schedule, materials and time management. Operate effectively in busy, deadline-oriented settings and work well with all stakeholders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Scrum Master

AgilePro Buddies
Manchester
01.2022 - Current
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

Project Scrum Master

PinEvents
London
06.2020 - 12.2021
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Worked to provide continuous improvement for product development lifecycle.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

Customer Service Officer

Pin Events Ltd
London
01.2017 - 03.2019
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Promoted company brand and unique offerings through personalized customer service.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services, statements, and balances.

Education

Bachelor of Technology - Engineering Technology

Ladoke Akintola University of Technology
Ogbomoso,Nigeria
06.2006 - 11.2011

Skills

    Project Management

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Certification

PSM 1,Scrum.Org

Interests

SCRABBLE

DOMINOES

PLAYING SQUASH

PLAYING TENNIS

WATCHING FOOTBALL

Timeline

Scrum Master

AgilePro Buddies
01.2022 - Current

Project Scrum Master

PinEvents
06.2020 - 12.2021

PSM 1,Scrum.Org

02-2019

Customer Service Officer

Pin Events Ltd
01.2017 - 03.2019

ITIL, ITIL FOUNDATION

06-2016

Bachelor of Technology - Engineering Technology

Ladoke Akintola University of Technology
06.2006 - 11.2011

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Babatunde OnifadeScrum Master