SCRABBLE
Babatunde Onifade
Scrum Master
Summary
Motivated Scrum Master / Servant leader with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.Results-oriented Project Coordinator highly talented in overseeing schedule, materials and time management. Operate effectively in busy, deadline-oriented settings and work well with all stakeholders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Scrum Master
AgilePro Buddies
Manchester
01.2022 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Project Scrum Master
PinEvents
London
06.2020 - 12.2021
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Worked to provide continuous improvement for product development lifecycle.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
Customer Service Officer
Pin Events Ltd
London
01.2017 - 03.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor of Technology - Engineering Technology
Ladoke Akintola University of Technology
Ogbomoso,Nigeria 06.2006 - 11.2011
Skills
Project Management
Customer interaction
Problem-Solving
Excellent Communication
MS Office
Organization and Time Management
Written Communication
Data Entry
Documentation Management
Risk mitigation planning
Risk identification
Certification
PSM 1,Scrum.Org
Interests
DOMINOES
PLAYING SQUASH
PLAYING TENNIS
WATCHING FOOTBALL
Timeline
Scrum Master
AgilePro Buddies
01.2022 - Current
Project Scrum Master
PinEvents
06.2020 - 12.2021
PSM 1,Scrum.Org
02-2019
Customer Service Officer
Pin Events Ltd
01.2017 - 03.2019
ITIL, ITIL FOUNDATION
06-2016
Bachelor of Technology - Engineering Technology
Ladoke Akintola University of Technology
06.2006 - 11.2011