BABATUNDE OGUNDEJI
Railway manager
New Lubbesthorpe Leicester,Leicester
Summary
I am a skilled manager with 15 years of experience working at Clapham Junction Station, the busiest rail interchange station in the UK. I am used to working in a fast-paced and complex environment. This has led me to develop skills such as adaptability, resilience and the ability to remain calm in pressurised situations. I have a strong operational focus, with an excellent understanding of processes and procedures. I am a clear and concise communicator. I am looking for a role where I can make best use of my existing skills and develop new ones to support my ongoing career development.
Overview
17
17
years of professional experience
Work history
Duty Station Manager
South-Western Railway
Clapham Junction
01.2017 - 11.2024
- I was promoted from station team leader to duty station manager in 2017
- The role of the DSM is busy and varied
- When on duty I am responsible for the overall operational running of Clapham Junction, one of the busiest stations in the UK
- Responsibility for station safety, security, customer experience and train performance (the on-time running of services) during the shift
- Management of a large frontline team (including recruitment, training and development, attendance and performance management)
- Taking the role of station incident officer (SIO) in the event of any major incident, including fatalities
- This role involves leadership and direction of the frontline team during an incident, including ensuring the welfare of all team members is maintained
- The SIO also liaises with other agencies including the emergency services
- Investigating accidents and operational incidents, including making recommendations for improvements
- Conducting periodic safety inspections in different areas of the station and reporting and escalating faults and hazards
- Conducting risk assessments for a variety of activities
- Managing relationships with a variety of stakeholders, including Network Rail, other train operators, the British Transport Police and the local authority
- Dealing with customer complaints and enquiries as escalated to me by the frontline team
- There are currently a series of station enhancement projects taking place across the station and this requires the DSM team to ensure contractors are working safely and that the works do not impact on the customer experience or the safe operation of the station
Team Leader
South-Western Railway
Clapham Junction
01.2015 - 01.2017
- In 2015 I was promoted to the role of station team leader
- This role sits between the station management team and the frontline team
- Planning and deployment of frontline platform and Gateline staff during the shift
- Checking fitness for duty of staff in safety critical roles
- Organising cover for breaks and absences during the shift
- Acting as a point of escalation for frontline colleagues when dealing with customer issues
- Ensuring the station security check regime is implemented and compliant
- Signing in visitors to the station including contractors and agency staff, ensuring they are briefed on station safety and security compliance
- Deployment of agency staff during events, including monitoring of overcrowding and implementation of crowd management plans where necessary
- Taking the lead during periods of service disruption
- Guiding colleagues to provide the best service possible to our customers and enabling customers to continue their journeys
- Conducting briefings with frontline staff and monitoring performance
- Supporting the frontline team as required, including the safe and timely dispatch of trains and providing assistance to customers with additional needs including the deployment of wheelchair ramps
Rail Operator 2
South-Western Railway
Clapham Junction
01.2008 - 01.2015
- I joined South-Western Railway in 2008 as a Rail Operator
- This role is a safety critical, customer facing position
- The safe and on-time dispatch of train services
- Providing assistance to customers, including those who might need extra help (wheelchair users, visually impaired customers, those travelling with young children)
- Answering customer queries, including wayfinding, journey planning and general enquiries
- Maintaining a safe and clean environment including the reporting of faults and hazards
- Maintaining station security, including sweeps to identify suspicious items or people
- Identifying and supporting people who may be vulnerable
- This includes those under the influence of drugs or alcohol or those who are suicidal
- Maintaining the safety critical train dispatch competency through self-guided learning and regular assessments
Education
HND Banking & Finance - undefined
8 GCSE A-c grades - Maths and English
Certificate in computer operations - undefined
Basic life support and resuscitation training - undefined
Train Dispatch and Customer service training - undefined
Safety incident officer training (SIO) - undefined
First Aid at work training - undefined
Project Management training - undefined
Accidents and Investigations training - undefined
Personal track safety training (PTS) - undefined
IOSH (Managing Safety) - undefined
Skills
- Leadership
- Time management
- Knowledge of [Software]
- Communication skills
- Customer-focused
- Team building
- Problem-solving
- [Type] Management
- Marketing
Timeline
Duty Station Manager
South-Western Railway
01.2017 - 11.2024
Team Leader
South-Western Railway
01.2015 - 01.2017
Rail Operator 2
South-Western Railway
01.2008 - 01.2015
HND Banking & Finance - undefined
8 GCSE A-c grades - Maths and English
Certificate in computer operations - undefined
Basic life support and resuscitation training - undefined
Train Dispatch and Customer service training - undefined
Safety incident officer training (SIO) - undefined
First Aid at work training - undefined
Project Management training - undefined
Accidents and Investigations training - undefined
Personal track safety training (PTS) - undefined
IOSH (Managing Safety) - undefined
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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