Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Charity Mgbaragu

Crawley

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Support Worker

Florecne Healthcare Consultant
02.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Created, prepared, and delivered reports to various departments.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Developed and implemented individualized treatment plans for clients.

Customer Service Representative

Impact Telecommunication
02.2020 - 01.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

YOUTH SERVICE - NYSC

NYSC
GOVERNMENT HOUSE KEBBI
01.2018

Bachelor of Science - Business Administration

Iscom University
Benin
10.2017

Skills

  • Data Entry
  • Scheduling
  • Complaint resolution
  • Data Collection
  • Call Management
  • Appointment Scheduling
  • Information Security
  • Document Control
  • Training development aptitude
  • Call center experience
  • Complaint Handling

Accomplishments

  • Used Microsoft Excel
  • Resolved product issue through consumer testing.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders.

Languages

English
Proficient
C2

Timeline

Support Worker

Florecne Healthcare Consultant
02.2023 - Current

Customer Service Representative

Impact Telecommunication
02.2020 - 01.2023

YOUTH SERVICE - NYSC

NYSC

Bachelor of Science - Business Administration

Iscom University

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Charity Mgbaragu