BABATOPE OLUWOLE
Birmingham,WEST MIDLAND
Summary
Personable Senior Support Worker with extensive experience providing first-class care. Leading by example to develop high-performing teams, striving for continued quality standards in health, hygiene and dignity.
Kind-hearted Senior Support Worker with 2 years of experience leading compassionate teams.
Providing ongoing support to service users in maintaining optimum health and hygiene levels at all times.
Support Worker (Older Adults in Care) with comprehensive experience in care home environments. Builds rapport with empathy and compassion. Strong medication administration and clinical observation skills.
Empathetic equipped to offer accessible and compassionate support. Handles medication reminders and household tasks to relieve stress. Exceptional history of clinical observation and record-keeping.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Senior support worker
PROMISES OF CARE LIMITED
Wolverhampton, WEST MIDLAND
10.2021 - Current
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
- Assisted patients with daily personal, hygiene and incontinence care.
- Transported clients to appointments using hoists and mobility aids.
- Promoted community engagement and sense of belonging.
Support care worker
BAOBAB CARE HOME UK
Birmingham, WEST MIDLAND
12.2021 - 10.2022
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Monitored patient symptoms and progress to boost health outcomes.
- Prepared tasty and healthy meals to meet dietary requirements.
- Documented accurate and updated caseload records and reports to streamline process.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
Customer service officer
POLARIS BANK LIMITED
LAGOS , LAGOS NIGERIA
05.2009 - 09.2021
- Adhered strictly to policies and procedures for continued company compliance.
- Provided professional and helpful support to new and existing clients.
- Applied best practices to comply with customer service procedures.
- Participated in meetings to discuss goals and sales target.
- Maintained working knowledge of available products and services.
- Responded to customer queries and provided excellent customer service.
- Registered customer information to maintain accurate records.
- Engaged in team-building activities to build rapport with staff.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Monitored market trends and updates to deliver compliant, current engagement services.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Education
Master of Science - INTERNATIONAL BUSSINES WITH HUMAN RESOURCES MANAGEMENT
ULSTER UNIVERSITY
Birmingham 09.2021 - 08.2022
Bachelor of Science - INDUSTRIAL PSYCHOLOGY AND PERSONEL MANAGEMENT
EKITI STATE UNIVERSITY ADO
ADO EKITI ,EKITI STATE NIGERIA. 10.2012 - 09.2017
Skills
- Practical decision making
- Community integration
- Person-centred care
- Challenging behaviour management
- Excellent verbal and written communication
- Autism specialisation
- Team management
- Personal care support
- Care planning
- Medication assistance
- Record management
- Disability assistance
- Care team coordination
- Staff training
- First aid expertise
Timeline
Support care worker
BAOBAB CARE HOME UK
12.2021 - 10.2022
Senior support worker
PROMISES OF CARE LIMITED
10.2021 - Current
Master of Science - INTERNATIONAL BUSSINES WITH HUMAN RESOURCES MANAGEMENT
ULSTER UNIVERSITY
09.2021 - 08.2022
Bachelor of Science - INDUSTRIAL PSYCHOLOGY AND PERSONEL MANAGEMENT
EKITI STATE UNIVERSITY ADO
10.2012 - 09.2017
Customer service officer
POLARIS BANK LIMITED
05.2009 - 09.2021
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