Babar Khan
Summary
Dedicated Customer Service Assistant with over 15 years of experience in security and customer service roles. Proven track record of maintaining safe environments, handling customer inquiries, and providing exceptional service. Skilled in front office management, administrative support, and conflict resolution. Proficient at multitasking and efficiently resolving customer issues with a courteous and professional manner. Clear, professional communicator always ready to help others.
Overview
15
15
years of professional experience
Work history
Security Officer / Front Desk Receptionist
Stone Security (Formerly ILK)
09.2017 - Current
- Ensured safety and security of guests and property by monitoring surveillance feeds and conducting regular premises patrols.
- Delivered outstanding customer service, handling daily inquiries and conflicts with professionalism.
- Managed front-desk operations, including visitor sign-ins and deliveries, enhancing organizational efficiency and guest experience.
- Delivered front of house duties with warm and professional manner.
- Embodied company values through friendly and reliable customer
service.
Front Desk Receptionist / Security Officer
Focus Security
03.2009 - 09.2017
- Screened and verified visitor IDs, maintaining security of personnel
and office environment. - Managed front-desk operations, like sign-in and sign-out of visitors.
- Protected facility and property by regular patrolling.
- Provided updated to morning staff to ensure smooth transition and
operations. - Processed and managed deliveries.
- Received and screened communication, calls and emails.
Security Officer / Customer Service Assistant
STM Security Ltd
02.2009 - 11.2012
- Checked tickets and bags with eye for detail.
- Advised customers of alternate routes in case of Rail Replacement Service.
- Patrolled platforms, ticket office and barriers to ensure adherence to health and safety regulations.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions on train times and journeys.
- Warned offenders about rule infractions and violations.
- Observed central alarm systems for fire and intrusion, promptly
responding to emergencies.
Education
Master of Arts - Education,
Allama Iqbal University
PakistanSkills
- Customer assistance and interaction
- Administrative support
- Front office management
- Security awareness
- Cash handling
- Conflict management
- Team collaboration
- Emergency management
- Multilingual
Timeline
Security Officer / Front Desk Receptionist
Stone Security (Formerly ILK)
09.2017 - Current
Front Desk Receptionist / Security Officer
Focus Security
03.2009 - 09.2017
Security Officer / Customer Service Assistant
STM Security Ltd
02.2009 - 11.2012
Master of Arts - Education,
Allama Iqbal University
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