BABAJIDE SAMUEL ALUKO
Scarborough
Summary
Caring and resourceful professional with over 6 years experience in care and hospitality profession. I have learned over the years how to manage patient’s grooming, serve meals, help people move around, make residents comfortable and monitor their condition, providing input into care and support plans, manually handling equipment safely and correctly; assisting residents in managing their personal affairs, and providing a safe and clean working environment for clients.
Overview
21
21
years of professional experience
Work History
Nursing Assistant
NHS Cross Lane Hospital
09.2023 - Current
- Assists patients in the provision of personal care and encourages independence
- Maintains safety, privacy and dignity of all patients in the delivery of patient centred care
- Completes patient assessment tools and accurately summarises within patient care records
- Participates in the therapeutic engagement and observation of patients as delegated
- Regularly accompanies and provides support to patients away from the clinical area
- Accurately records and reports physiological observations (e.g
- Temperature, blood pressure, pulse, weight)
- Assists in supporting patients to maintain adequate nutrition and hydration
- Assists with wound management as directed by the individual intervention plan
- Demonstrates safe moving and handling of patients using equipment as required
- Demonstrates safe physical interventions in the management of violence and aggression as required
- Carrying out ECG
- Carrying out urinalysis dipstick test
SENIOR CARE ASSISTANT
Naidcare
03.2023 - Current
- Working closely with the service user, their family, friends, staff and other professionals involved
- Dressing or assisting with any physical activities where the client needs support
- Assisting residents with personal hygiene like bathing, washing, cleaning, applying skin and hair products and toileting, likewise feeding
- Updating and documentation of care plan
- Ensuring that the requirements of legislation, care standards and the company policies and procedures are followed
- Assistance with medication
- Systematically solving of day to day problematic issues
- To attend staff meetings and trainings
- Supervise a team of care assistants
- Train and mentor new staff
CLIENT SERVICE
BTL Solutions
09.2010 - 01.2023
- Oversee of all facets of client concerns, issues, innovations and problem solutions
- Ensures relationship development and retention with the physician groups and hospitals
- Maintaines excellent customer service from everyone from our coders, billing and customer service representatives
- Recruitment, training and supervision of all activation personnel (promoters, ushers and brand ambassadors)
- Consistently meets deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives
Nursing Assistant (Volunteer)
ACCESS HOSPITAL
12.2018 - 12.2022
- Provides personal and practical care services for people with a wide range of illnesses and disabilities
- Assist patients with getting up in the morning, dressing, undressing, washing, bathing and the toilet where necessary
- Helping a patients with mobility problems and other physical disabilities, including incontinence and help in use- and care of aids and personal equipment
- Helping patients with their medication
- Promoting mental and physical activity with the vulnerable through talking to them, taking them out, sharing with them in activities such as reading, writing
- Set tables and trays, serve meals, feed service users who need help, prepare light meals and wash up, and tidy and clear away
- Checking patients vitals, temperature, blood pressure, blood sugar level
- Updates patients care plan and give reports to the senior nurse
- Monitoring and training new voluntary care assistants
CUSTOMER SERVICE EXECUTIVE
STARCOMMS LTD
01.2006 - 06.2010
- Handled day to day sales of Starcomms products and service centre including balancing of stocks and sales
- Handled of customers complaints and providing solution
- Conflict resolution
- Maintained customer relationship and coordinates customer retention to enhance sales and marketing through provision of highest quality service
- Handled internet activations and ensuring subscribers compliance with EFCC requirements to reduce internet fraud
- Ensured report compliance with statutory regulations as regards preparation, presentation and disclosure of company’s financial information
- Acted appropriately to resolve complaints, including waiving delinquency fees and security deposits and agreeing on long-term payment plans
- Received and responded to correspondence and telephone calls, provided information and handled issues, requests, and complaints
- Assumed challenging and specialised customer relation situations involving upset and dissatisfied customers
- Directed and supervised the training of new representatives on telephone etiquette; offered coaching and direction for performance improvement and development
CALL CENTER REPRESENTATIVE
STARCOMMS LTD
11.2003 - 12.2005
- Provided information and guidance to the customer on the choice of the products that most favourably meet their needs
- Maintained good customer relations with clientele
- Proferred immediate or temporary solutions to customers complaints
- Conducted service surveys in a bid to find the customers most pressing needs and desires as well as improve on the quality of service rendered
- Telemarketing
Education
English Certificate -
ECCTIS (Naric)
Tees Esk And Wear
Bachelor of Science (B.Sc.) - Industrial Relations and Personnel Management
Lagos State University
01.2010
(SSCE) -
Abudoro Community High School
01.2001
Skills
- Strong communication skills
- Empathy
- Remain calm in stressful and challenging situation
- Ability to work under pressure
- Good knowledge of basic healthcare and hygiene standards
- Behavioural Change Communication
- Comfortable working with others
- Monitoring and Evaluation
- Complete assignments safely and efficiently
- High-level of patience
- Reporting and Documentation
- Time Management
Trainings And Professional Qualifications
- Tees Esk and Wears Valleys, Diploma in Health Care, 07/01/24, Present
- Tees Esk and Wears Valleys, Care Certificate, 12/01/23
- Alison, Diploma in Nursing and Patient Care, 05/01/23
- NAID CARE, Care certificate and other Care Trainings, 03/01/23
- Care Skill Academy, Care Certificate Standard. Dignity in Care, Duty of Care, Depression, Health and Safety, Food Hygiene, Hand Hygiene, 02/01/22
- Dale S Parker, Customer Service Excellence, 11/01/04
Hobbies and Interests
- Driving (valid international drivers license)
- Caring
- Reading
- Love
Timeline
Nursing Assistant
NHS Cross Lane Hospital
09.2023 - Current
SENIOR CARE ASSISTANT
Naidcare
03.2023 - Current
Nursing Assistant (Volunteer)
ACCESS HOSPITAL
12.2018 - 12.2022
CLIENT SERVICE
BTL Solutions
09.2010 - 01.2023
CUSTOMER SERVICE EXECUTIVE
STARCOMMS LTD
01.2006 - 06.2010
CALL CENTER REPRESENTATIVE
STARCOMMS LTD
11.2003 - 12.2005
English Certificate -
ECCTIS (Naric)
(SSCE) -
Abudoro Community High School
Tees Esk And Wear
Bachelor of Science (B.Sc.) - Industrial Relations and Personnel Management
Lagos State University
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