

Dynamic Care Team Leader with over ten years of experience overseeing care services as a CQC Nominated Person. Demonstrated expertise in compliance, strategic planning, and KPI development to achieve quality outcomes and financial objectives. Successfully led initiatives that enhanced service delivery and drove business development by fostering effective relationships with key authorities. Dedicated to elevating customer care through personalised services that adhere to industry regulations, and committed to bringing this dedication to your team. Compassionate Pastoral Leader with more than ten years of experience providing spiritual mentorship and engaging with the community. Skilled in delivering pastoral care, conducting worship services, and collaborating with charitable organisations to address societal needs. Proven success in mentoring youth and leading community outreach projects. Competent in crisis intervention and public speaking. Committed to cultivating a supportive and inclusive environment that promotes spiritual growth and well-being, aligning seamlessly with the mission of any care provider within the care sector. My comprehensive background in managing care services and proven ability to devise strategies for quality outcomes are directly aligned with the Care Team Leader role at your organisation. As a CQC Nominated Person, I have consistently improved service delivery, ensured compliance, and delivered positive results for service users—critical attributes for inspiring and empowering your team to excel in person-centred care. In my previous position, I played a pivotal role in developing and implementing unified care service strategies across both CQC-registered and non-registered operations, including establishing robust KPIs that ensured service compliance, safety, and high-quality outcomes while achieving financial targets. Having overseen both internal and external operations, I am adept at supporting teams and managing regulated activities efficiently, nurturing an environment where staff understand their responsibilities and are empowered to perform at their best. Beyond operational excellence, I possess a strong track record in business development and building vital relationships with key stakeholders, enabling a holistic approach to care that benefits residents and the broader community. My commitment to delivering personalised customer service, alongside a proactive approach to meeting needs and aspirations, aligns closely with your organisation’s core values and its dedication to Food, Fun, and Friendship. I am skilled at facilitating communication with external medical professionals and families, ensuring a cooperative and supportive atmosphere for all involved. I am eager to contribute my leadership and strategic planning skills to Care South and am confident that my commitment to quality assurance, staff development, and passion for person-centred care will allow me to make a valuable impact at your organisation.