Omolayo Abegunde

• Liaise with other departments and teams relating to the patient care pathway and service delivery
• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• To ensure all correspondence typed by the managed transcription service is matched with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
• Book outpatient appointments and theatre appointments
• To perform any admin duties required for specific area of work
• To take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information.
• Identified and implemented improvements to address and resolve office workflow inefficiencies.

• Take details of the caller's complaints and concerns and use a clinical decision support system to help assess people over the phone, make appropriate referrals and give health advice to enable patients to manage their symptoms.
• To take telephone calls from patients and accurately record all essential information on the Adastra system.
• On receipt of patient call, search computerized patient records, checking patient details and patient confidentiality, working within KPI’s and legislative requirements.
• Identify callers requiring an immediate emergency response and refer to appropriate emergency ambulance service.
• Maintaining confidentiality at all times with particular reference to patient confidentiality and Data Protection Act.
• Advise the Team Leader of any problems and take appropriate action as directed
  Contribute to the continuous improvement of service provision in PPG communicating service user feedback to the Team Leaders where appropriate.
• To ensure that at the end of shift working areas are left clean and tidy.
• To perform any other relevant duties that may be dictated by the changing needs of the service.

• Increased Coursepedia's revenue through increased work delivery rate and customer satisfaction.
• Maintained advanced academic knowledge to position of lead writer and personnel manager as industry authority.
• Curated content for social media postings and increased following by 300%.
• Evaluated client requirements and content standards, producing copy to project briefs.
• Utilised Grammarly and Linguix to reduce grammatical errors.
• Contributed academic blog posts and articles to Coursepedia in line with SEO best practices.
• Organised material to research and complete writing tasks.
• Maintained consistent work hours to provide responsive service to clients.
• Discussed projects and completed assignments by utilising email and telephone communication.
• Edited technical software reports written by junior editors and offered feedback to improve writing skills.
• Utilised exceptional writing, editing and proofreading skills to produce engaging, error-free content.
• Proofread copy from fellow writers to ensure that all writing was correct in terms of spelling, punctuation, grammar usage and context.
• Employed task prioritisation and time management skills to work on multiple projects simultaneously, submitting deliverables within agreed timeframes.
• Oversaw recruitment process and onboarded 4 new staff.
• Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
• Analysed market data to create competitive compensation and benefits packages.

• Managed general business administration to meet operational objectives by 70%.
• Facilitated positive brand image through professional representation at global events.
• Devised bargaining plans to meet organisation and recruitment objectives by 50%.
• Represented organisation publicly at 12 events, meetings and conferences.
• Evaluated documents, briefs and reports submitted by subordinate staff and managers.

• Industrial training was done Here and rotated between

Immunology, Histology, Chemical, Microbiology and Biochemistry Labs under supervision of Laboratory technicians

• Ensured all samples were stored correctly and clearly labelled to minimise identification errors.
• Monitored condition and performance of test equipment to ensure excellent working order, identify reactive and preventative maintenance needs.
• Support laboratory scientist by ensuring laboratories, stockrooms and associated areas were clean and properly maintained to facilitate productivity.
• Handled reagents with care and precision.

• Documenting and reporting product quality levels.
• Developing and implementing standards for inspection.
• Established workflow for product inspection.
• Communicating with other team members to solve problems.
• Conducting tests on Dufil products (Indomie, Power Oil, Minime chi chin) to assess ISO standards.
• Streamlined processes to improve and optimise office operations by 60%.
• Monitored health and safety measures for guaranteed compliance.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.