Jose Stanley Cea Arevalo
Bristol
Summary
Dynamic professional with expertise in leadership and interpersonal skills, KPI analysis, and performance management. Demonstrates exceptional verbal and written communication abilities, fostering team collaboration and effective schedule development.
Motivated and ambitious recent graduate with a strong foundation in supply chain and warehouse operations
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Consumer and Shopper Engagement Multilingual Advisor
2025.07 - 2025.12
- Assisted with payment declines, reauthorizing new payments, submitting customers private information and payment queries, ensuring quick resolution while maintaining trust and customer satisfaction
- Maintained strict GDPR compliance by verifying account ownership and safeguarding sensitive customer data.
- Balanced multiple systems like Excel, Word, Salesforce, One Drive, ensuring smooth workflow without sacrificing quality and actively monitored trends in customer inquiries to proactively suggest product or process improvements.
- Contributed to a pilot project in Customer Sales Engagement by leveraging Salesforce and collaborative digital tools to analyze workflow data and develop product or process recommendations.
Trainer, Infield Mentor
The Church of Jesus Christ of The Latter Day Saint
London, England
2024.04 - 2025.06
- Effectively mentored with more than 220 individuals, guiding them through challenges, fostering growth, and empowering them to achieve personal and professional goals remotely in more than 10 countries in Europe.
- Utilizing deep product understanding to provide tailored guidance and support, fostering their development and ensuring alignment between their needs and product offerings improving the quality of the teaching of the missionaries
- Proficiently utilized Office or Google Docs to facilitate clear and organized communication, document sharing, and collaboration throughout the mentoring process.
- Facilitated cross-cultural exchanges by coordinating immersive activities and discussions among international teams, enriching collaboration and broadening perspectives within diverse missionary environments.
- Devised and implemented structured feedback loops to consistently assess and refine teaching practices, elevating overall missionary performance and adaptability within diverse and evolving environments.
Logistic coordinate
The Church of Jesus Christ of Latter-Day Saints
El Salvador
2020.04 - 2022.04
- Led end-to-end operations through 16 team leaders, coordinating delivery across 80+ staff, standardising workflows to improve efficiency, consistency, and service quality.
- Designed and implemented lean operational plans using KPIs, daily/weekly performance reviews, and root-cause analysis to reduce waste and drive continuous improvement.
- Controlled operational budgets, reallocating resources based on performance data and demand, improving cost efficiency while maintaining output and quality standards.
- Developed leaders and teams through structured training, coaching, and performance management, embedding ownership, problem-solving, and continuous improvement at all levels.
- Translated strategic objectives into standard operating procedures (SOPs), schedules, and measurable targets, enabling teams to execute consistently and scale operations effectively.
Education
Bachelor of Business Administration - management
BYU Idaho
2023.04 - 2025.12
Leadership and Business - Business
BYU Idaho
2025.01 - 2025.12
Certificate of Project Management - Business
Ensign College
2023.04 - 2023.12
Skills
- Leadership and interpersonal skills
- KPI analysis and performance management
- Verbal and written communication
- Team collaboration
- Accounting and planning
- Schedule development
Certification
- Scrum Fundamentals Certified License
- Lean Six Sigma Foundations
- Project Manager
Languages
English
Fluent
Spanish
Native
Timeline
Consumer and Shopper Engagement Multilingual Advisor
2025.07 - 2025.12
Leadership and Business - Business
BYU Idaho
2025.01 - 2025.12
Trainer, Infield Mentor
The Church of Jesus Christ of The Latter Day Saint
2024.04 - 2025.06
Bachelor of Business Administration - management
BYU Idaho
2023.04 - 2025.12
Certificate of Project Management - Business
Ensign College
2023.04 - 2023.12
Logistic coordinate
The Church of Jesus Christ of Latter-Day Saints
2020.04 - 2022.04