AZU EZEASOR

As a world-class company with a regional focus, we primarily concentrate on providing Information Technology Solutions and Professional Consulting Services, across different verticals like Banking & Financial Services, Telecom, Government, Oil & Gas, Logistics, Supply Chain, Real Estate & Manufacturing.

Key Account :- Emirates NBD, Dubai

• Managing and tracking multiple large cross Enterprise Digital Technology projects (3 - 5) at a time and maintaining the project budgets, schedules, work breakdown structure, and resource levels to ensure adherence to client demands and business requirements.
• Led teams through the full software development life cycle, including requirements, design, development, and product testing and production deployment.
• Conducted scrum of scrum (SoS) to discuss issues, impediments and plan for resolution, work sequencing, prioritization and de-prioritization, risk mitigation, conflict resolution etc.
• Led strategic Release Planning and tactical Iteration Planning sessions
• Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning
• Release champion for Enterprise releases with multiple teams involved, for smooth releases.
• Implemented Agile best practice standards (T-shirt budget to large budget) and collaborates with executive leadership team on portfolio governance and transformation from traditional waterfall delivery methods to more agile/iterative delivery methods.
• Key contributor for organization's Agile transformation strategy.
  Managed SigCap digital transformation project successfully by migrating from one d Confidential center to another d Confidential center within the revised timelines and ensured business continuity during upgrade.
• Communicated and presented weekly updates to stakeholders and program managers Coordinated software development with product and retail banking groups to ensure feature release based on commitments
• Assisted PMO office and coached, mentored and trained project managers.
• Developed the roadmap for all teams to evolve toward predictive velocities
• Managed projects with budget ranging from AED100,000 to AED 20 million worth product development / Implementation.

Synechron is a leading digital transformation consulting firm focused on the financial services industry and is working to Accelerate Digital initiatives for banks, asset managers, and insurance companies around the world. We combine innovative ideas with deep business knowledge and global technology teams to deliver business solutions.

Account :- FIRST ABU DHABI BANK

I've been engaged on the Consumer Protection Regulation Program to help oversee the Technology requirements of the Regulations from interpretation, planning, design through to facilitating delivery of the demands with the Delivery squads across FAB Group IT.

I worked very closely with colleagues from Business , IT nd Compliance to ensure full traceability of requirements and delivery within the regulatory timescales of the CBUAE.

• Draft end-to-end project plans to track milestones / quality toll gates & delivery timelines to further track and escalate project risks, issues, dependencies, control gaps, and minutes the action items
• Articulate risk, issues, budgeting challenges and upcoming project planning summary in a clear and concise manner via weekly, bi-weekly and/or monthly reports to stakeholders / executives at all levels
• Facilitate Working Group meetings with key stakeholders and be a lead spoke person in status meetings with senior management
• Demonstrate mastery of major components of the key SDLC methodologies, including development of a cost-benefit analysis for projects of a varying size and multiple dependencies in the context of major systems transition
• Manage program / project benefits – ensure consistent delivery of benefits throughout project lifecycle through vigilantly monitoring & controlling change management
• Ensure / establish governance and program management structure that will adhere to CTR PMO guidelines
  

The National Health Insurance Company – Daman is the UAE's leading health insurer providing comprehensive health insurance solutions to 2.6 million members in the UAE. Daman is part of ADQ, one of the region's largest holding companies with a diverse portfolio of major enterprises spanning key sectors of Abu Dhabi's non-oil economy. It is 100% owned by the Abu Dhabi Government

• Played a key role in building and executing strategic scaled Agile adoption model and worked diligently for a successful rollout across the enterprise Applications like DUCK CREEK (Policy, Claims and Billing) and GUIDEWIRE ( Underwriting and Policy Administration, Claims Management, Billing and Receivables Management) was used extensively.
• Engaged as a delivery lead to analyzing, plan and successfully delivering complex digital projects by working with various business and technical units. Strong track record of building relationships with and operating at senior management and executive levels.
• Oversees the achievement of end-to-end delivery for large-scale business IT projects and process improvements. Develops and executes innovative and effective solutions in alignment with business objectives.
• Leading role in supporting the digital transformation within airline operations, managing large programs using agile methodology, technique and mind-set to achieve business goals.
• Develop, Lead and mange in house Consulting on introducing quality standard, international benchmarks and help develop strategies, initiatives and policies that will improve corporate governance, efficiency of revenue generation and service delivery capability of the department during change and transformation.
• Managed the creation and implementation of business processes and designed procedures that increased efficiency, accelerated customer satisfaction and minimized errors, while at the same time introducing and championing change management to the business.
  

Hired as an IT Delivery / Program Manager responsible for the delivery of business-critical projects. Lead the core team of 20+ developers & QAs through all phases of PDLC processes including analysis of business requirements, estimation of development efforts and costs, documenting functional requirements and designing technical solutions. Managed / Interacting directly with senior stakeholders, expo business partners, quality assurance team, networking infrastructure and database teams to coordinate the timely implementation of all projects and initiatives with a robust technology solution that supports Expo pre-event, during event and post the Expo mega event operations.

Project Highlights

• Accreditation System Integration
• SAP Business Analytics - Cloud Services
• Expo Ticketing System Integration (B2B, B2C, C2C)
• Microsoft Dynamics 365 CRM Integration
• Cisco Vision Integration
• Venue Booking System Integration
• Security Access Management System
• Vehicle Access Parking Permit
• Computer Aided Management System (CAFM)
• Siemens Building Management System (BMS)
• Delivery Management System (Logistics)
• Workforce Management System

The Emirates NBD Group is a major player in the corporate banking arena. With fast-growing Islamic banking affiliated entities, strong investment, private banking and Global Markets & Treasury services and a leadership in the field of asset management products and brokerage services, Emirates NBD is well positioned to grow and deliver outstanding value to its shareholders, customers and employees.

AGILE PROJECT MANAGER - PROJECT HIGHLIGHTS

Initiatives

• Credit Card Migration – ENBD KSA, Emirates Islamic & ENBD Egypt - Vision Plus Migration
• SkyShopper.com
• Artificial Intelligence (AI) Alexa Skills Solution
• ATM Switch (Postilion) Upgrade
• Prepaid Card Migration
• 3D Secure Implementation

Network International is a leading provider of payment solutions in the Middle East. Network International is well equipped to meet the growing needs of its customers, making payment transactions secure, fast and easy for banks, financial institutions, retailers and their customers

• Performed an active coaching role for an enterprise wide Scaled Agile implementation,handling multiple programs managing over 10 SCRUM teams and 50 Agile team members at a time.
• Created release plans, burn-down metrics, business logic documents, release notes, post-implementation logs, action summary logs, pre and post validation documents, & manuals, managed, velocity and task break-down.
• Facilitate scrum ceremonies grooming, sprint planning, retrospectives, daily stand-ups, DEMO meeting.
• Lead daily stand-up and scrum ceremonies for multiples scrum teams.
• Worked with product owners, System Engineer, DEV APMs at groom the backlog and plan sprints. Track, escalate and remove impediments.
• Scheduled and coordinated system DEMO across various teams in the Train.
• Aggregates team objectives into Program PI Objectives, creates and publishes roadmap for visibility and transparency.
• Assists with economic decision-making with estimations and prioritizations at Program level.
• Assists with program execution and PI feature completion tracking (see Metrics).
• Constantly inspects the SAFe process, discover and address the major concerns
• Trained multiple Teams on Scrum, Agile Requirements, and SAFe Principles.
• Worked with different Coaches to identify Scale Agile process improvement.
• Coached Product Owners in creating and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology.
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Engaged with other Scrum Maters to increase the effectiveness of the application of Scrum in the organization.
• Removed impediments by finding the right personnel to remove the impediment.

Hired as an IT Agile Consultant to work on different mobility/digital Transformation initiatives (B2B & B2C), to ensure EK customers have an E2E customer experience in line with the EK Mobility strategy/vision and customer centric approach across all digital and physical channels within an Agile Environment through to execution.

• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations.
• Created release plans, burn-down metrics, business logic documents, release notes, post-implementation logs, action summary logs, pre and post validation documents, and manuals, managed, velocity and task break-down.
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project time line.
• Work closely with project owner in backlog management and continuous delivery of features.
• Defining dependencies with Waterfall lifecycle projects and cadence of collaboration
• Educated and reinforced scrum methodology and agile frame work to team members and key stakeholders.
• Directed and lead development team from project initiation through delivery of final product.
• Identify need and provide as necessary structured and ad-hoc in Agile principles and practices, including Scrum, Product Ownership, and Program Management
• Planned and monitored project budget/spending. Guided projects to completion on time, within scope, and on budget.
• Worked with the Audit and compliance teams project reviews
• Managed project scope to ensure delivery was compliant to scope commitment.
• Managed various Projects related to Mobile/Web development and Oracle E-Business Suite - Implementations, Conversions and Upgrade.
• Involved with following stages of Oracle APPS Implementation step.

Springwell Investments (Pvt) operates across Accounting, Care Services (NHS), Personal / Corporate Security Services and Property Development in the UK and also the EU region. Our company is based on the belief that our customers' needs are of the utmost importance.

Project Change Manager

Hired as a Business Change Analyst to support the Agile/Waterfall full lifecycle of multiple projects running concurrently to deliver a web/mobile (Hybrid/Responsive) application and Complaint Management project.

Projects: -

Digital Transformation Project: - The aim of the project is to transform and revamp the Springwell Investments website and make it more presentable to external clients.

Complaints Management Transformation Project: - Migration of in-house Client complaint system to a 3rd party system, enabling more effective complaint handling, while ensuring complete regulatory and CQC (Dispute Resolution) rule adherence.

Achievements till date:

• Assisted the Solutions Architect and UX Design team in ensuring that their documentation corresponded with BA documents. This eventually saved the project team 2sprint iteration periods (6 weeks) it would have taken to rectify any discrepancies that would have come up in the future in my fisrt week.
  
• Proactively developed the requirement acceptance criteria for the UAT team in the testing phase of the project this reduced the workload on the UAT team
  
• Successful delivery of a detailed requirements document, which development teams utilized to build the Complaints Management Search capability for Client Screening, improving operational efficiency of Complaints Management system processes.
  

Digital Bananas is leading the way through intelligent digital media design and applications. We listen to your needs, visualize a solution and take the project from concept to actualization utilizing AGILE SCRUM /User Story & Acceptance Criteria/UML Use Case/ BDD approach to define specifications & functional test criteria using GHERKIN SYNTEX .

PROJECT 1: - Video Commerce Technology (iOS, Android, UX, Digital )
Lead BA for the Product Change Management team within Digital Banana Technology, and I was responsible for provisioning the business analysis effort to support product change request process (White Labelling, Customisation, Re-branding and Omni-Channel) to Tellallmyfriends and Redletterday's gift experience products, which delivers white-label gift package infrastructure systems that enabled TellallmyFriend's to outsource their entire gift experience packages / processes to integrate defined processes to RedletterDay's existing Mobile application platform services (Android and IOS). Tellallmyfriend's platform and payment gateway, where available to RedletterDay's, Platform as a Service (PaaS). Standardised processes and technical flexibility ensures innovation in global e-commerce, with a concentration on where new changes could produce business benefits through cost reduction, product enhancement and improved digital customer experience.

PROJECT 2: - E-Learning Mobile & Web App (iOS, Android and Digitalisation)
As a Lead BA, I manage a team of 8 Business Analysts, which incorporated developing an eLearning, and development program, which provided coaching and mentoring program. I was responsible for requirements (Product) definition, grooming and acceptance criteria management and I successfully project managed small to medium projects, reporting on all aspects of the agile project development lifecycle and I worked very closely with both business and technical stakeholders.

Hired as a Business Analyst to lead and assisted the Project Manager and Product Owners in the delivery of several high-profile within NHSBA (Client), high-risk projects with focus on mobile and web technologies, all with strict implementation deadlines. Worked as part of two Project Management Office sized from 6 members to 15 members, consisting of senior stakeholders including directors and heads of department.

Project: Annual Allowance

Achievement:

• Appointed to resolve ambiguity around business requirements and project documentation due to my attention to detail and ability to build rapport with stakeholders. Scheme member statements were due to be distributed in November 2013, in accordance with national pensions legislation, thereby preventing NHS Pensions from incurring fines for non-compliance.

Hired as a Business Analyst to provide a range of Management Consulting services to a major UK Airline (British Airways) to enable better alignment between IT and the business and support various Airport and Regulatory Change initiatives. Worked with technical and non-technical teams of 4 to 18.

Achievements:

• Successful implementation of the Departure Control System solution called FLY, led to 80% reduction of customer service agent (CSA) processing time and this was achieved by elimination of multiple screens and streamlined the process.
• The successful implementation also led to 25% increase in customer service satisfaction and customer retention by 20%, also saw a sharp 10% increase in sales revenue.

Project:- New Passenger Service System (PSS) Cathay Pacific CCIP Integration Platform
The PSS (Cathay pacific Airways New Passenger Service System (PSS) programmer covers all Amadeus (1A) Reservations, Altea Inventory,Altea Departure Control(Customer management & Flight management) and User Interface elements for both CX and KA. Additionally, it covers Calidris- Revenue Integrity (RI) and Business Rules Engine (BRE).
Project is divided into two phases:

• Phase 1 – Altea 1A Reservation (RES) & Inventory (INV)
• Phase 2 – Departure Control System (Customer management & Flight management)
  

Project: Web Channel program Loyalty Management System: - As a Web Functional Analyst, I worked on client's ecommerce website (www.britishairways.com) and helped British Airways to achieve their customer business goals by: • Interacting with key business users and geographically dispersed stakeholders. • Extract, analyse and understand business requirements, gap analysis between goals and existing procedures, validate specifications and functional requirements with key business users of clients ecommerce web system. • Use case modelling, act as a bridge between customer and implementation team, and wrote functional specifications

Project - LBG, Leveraged and Acquisition: -

Led BA activities (multi-level stakeholder engagement, requirements engineering and functional specification, interface analysis with systems and process integration) to deliver online banking applications (individual & corporate online transfers, payments and account holder mailbox, new business tracking for corporate customer). Consolidated money transfer channels, associated processes as part of the SWIFT Alliance access upgrade for international money transfers and integration with Anti-Money Laundering (AML) monitoring and treasury systems.

Project - Data-Protection Legislation: Hired as a Contract Business Analyst to join the project team to engage and initiate a programme to improve compliance with / raise awareness to data-protection legislation which was to be enforced the following year. As this was a very high profile initiative the sponsor was the group's CFO and I worked directly with him, the CEO, the CIO while liaising with multiple Senior Business Stakeholders across the group.