Azra Bary
Huddersfield,West Yorkshire
Summary
Experienced Office Manager and Supervisor with a strong background in General Practice, capable of carrying out all aspects of general practice administration and patient support. Demonstrates proven leadership in staff supervision, office operations, and service coordination, ensuring efficient workflows and compliance with healthcare regulations and confidentiality standards. Works efficiently both as part of a team and independently, using own initiative to problem-solve and manage competing priorities. Brings excellent communication and interpersonal skills, delivering high-quality patient care and support. Highly proficient in the use of healthcare and administrative software systems, with experience in administrative medication coordination, including processing requests, maintaining accurate records, and liaising appropriately within policy to support safe and efficient practice operations.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Clinical Support Admin / Medication Co Ordinator
Grove House Surgery
04.2020 - 12.2025
- Professionally managed all incoming patient and pharmacy queries, ensuring clear, accurate, and timely responses.
- Maintained accurate patient records by deducting patients from links and appropriately recoding information.
- Coordinated prescription processing and managed pharmacy communications to ensure efficiency and compliance with practice protocols.
- Provided administrative support across the practice to maintain smooth daily operations.
- Trained and supported reception staff in medication-related procedures, promoting consistency and accuracy.
- Streamlined prescription workflows to achieve a reliable 48-hour turnaround time and enhance operational efficiency.
- Audited and managed medication reviews, including monitoring schedules and adherence to practice protocols.
- Delegated and coordinated prescription tasks, including managing online prescription systems, to ensure accurate and timely service delivery.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Supervisor / Manager Extended Access
Curo Woodkirk
05.2018 - 12.2025
- Ensured seamless coordination between clinics to support the effective delivery of out-of-hours GP services.
- Efficiently processed and managed all referrals using SystmOne, ensuring accuracy, timeliness, and compliance with practice protocol.
- Conducted regular stock checks, managed ordering of medical and office supplies, and audited emergency drug stocks to ensure availability and compliance with safety standards.
- Completed daily checks on TeamNet to uphold operational standards, support service continuity, and maintain safe and efficient practice operations.
- Prepared reports on inventory, referrals, and emergency drug audits to inform management decisions and maintain regulatory compliance.
Office manager
Broughton House Surgery
05.2016 - 04.2020
- Managed the day-to-day operations of the reception area, ensuring compliance with Health & Safety, Environmental, and Quality standards.
- Organised staff rotas, coordinated holidays, implemented progression tracking, and conducted staff audits to ensure targets and performance standards were consistently met.
- Delivered staff training and conducted inductions to maintain high levels of competency and service excellence.
- Liaised professionally with patients, external contractors, and stakeholders at all levels to ensure smooth practice operations.
- Managed patient recalls and handled complaints efficiently, maintaining a high standard of patient care and satisfaction.
- Oversaw procurement of office supplies and medical consumables, ensuring timely ordering and availability to support uninterrupted service delivery.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Prepared detailed reports for senior management's strategic planning.
Medical secretary
Broughton House Surgery
02.2013 - 05.2016
- Coordinated and booked hospital appointments, ensuring accurate scheduling and timely patient access to services.
- Managed hospital queries efficiently, acting as the primary point of contact between patients and hospital departments.
- Generated fast-track orders to prioritise urgent patient needs in line with clinical requirements.
- Accurately scanned patient notes, inputted data, and maintained electronic health records.
- Summarised and recoded patient information to ensure records were complete, up-to-date, and compliant with practice protocols.
- Prepared referral letters from dictation using Lexicom and managed the Choose and Book system to ensure timely and accurate submission.
- Demonstrated excellent communication, professionalism, and ability to work independently and collaboratively within a busy administrative team.
Receptionist
Broughton House Surgery
07.2005 - 02.2013
- Greeted and assisted patients in a professional and friendly manner, providing excellent customer service.
- Managed incoming calls and patient enquiries efficiently, ensuring timely and accurate responses.
- Scheduled and coordinated appointments, including follow-ups and hospital referrals.
- Maintained and updated patient records accurately, ensuring compliance with data protection policies.
- Processed patient registrations, forms, and documentation in line with practice procedures.
- Supported administrative tasks, including filing, scanning, and managing correspondence.
- Handled patient complaints and concerns sensitively, escalating as required to maintain service quality.
- Worked collaboratively with clinical and administrative staff to ensure smooth day-to-day practice operations.
Supervisor leader
Tradex
Huddersfield, West Yorkshire
11.2002 - 06.2005
- .Managed incoming and outgoing customer calls, providing timely, professional, and accurate support.
- Accurately inputted customer and sales data into the database, ensuring records were current and reliable.
- Handled cash transactions, operated POS/CPU systems, and ensured financial accuracy.
- Oversaw filing, stock records, and administrative tasks to maintain efficient store operations.
- Developed and managed staff rotas, ensuring fair distribution of work hours and responsibilities.
- Supervised and supported team members, fostering a positive, accountable, and high-performing work environment.
- Acted as the first point of contact for staff queries, promoting open communication and effective problem-solving.
- Organised and led weekly briefings and debriefings to keep staff informed of promotions, targets, and procedural updates.
Customer advisor
B & Q Ltd
05.1995 - 10.2002
- Handling customer queries face to face
- Assisting the refunds department
- Taking orders and relaying them back to the procurement team.
- Filing, faxing and photocopying
- Assisting customers on the shop floor
Education
City and Guilds -
Kirklees College
Huddersfield 01.1990 - 01.1992
High School - undefined
Whitcliffe Mount High School
Cleckheaton 01.1985 - 01.1990
Skills
- Team building
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Ethical standards
- Customer services excellence
- Delegating effectively
- Constructive criticism
- Task prioritisation
- Health and Safety regulations
- Employee training
- Staff management
- Staff development
- Time efficiency
- Attention to Detail
- Strategic planning
- Conflict Resolution
- Data analysis
- Positive attitude
Certification
- First Aid training
- Mental health Awareness training
- Mental health first aid training
- Fire marshal training
- Safe guarding children
- Infection control
- Conflict resolution
Affiliations
- Socialising, reading, holidays
Languages
English, urdu, punjabi
Native
References
References available upon request.
Timeline
Clinical Support Admin / Medication Co Ordinator
Grove House Surgery
04.2020 - 12.2025
Supervisor / Manager Extended Access
Curo Woodkirk
05.2018 - 12.2025
Office manager
Broughton House Surgery
05.2016 - 04.2020
Medical secretary
Broughton House Surgery
02.2013 - 05.2016
Receptionist
Broughton House Surgery
07.2005 - 02.2013
Supervisor leader
Tradex
11.2002 - 06.2005
Customer advisor
B & Q Ltd
05.1995 - 10.2002
City and Guilds -
Kirklees College
01.1990 - 01.1992
High School - undefined
Whitcliffe Mount High School
01.1985 - 01.1990