Azma Rahman
Birmingham
Summary
I am an enthusiastic and dedicated individual with many qualities that I could bring to the business. I am a proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I hope to build on extensive range of skills within a suitably challenging role. I am keen to achieve further professional development. I am well organised and positive person who strives to do well in everything I undertake. I am eager to bring my enthusiasm, dedication, and diverse skill set to a forward-thinking organisation where I can contribute to its success and continue my professional growth.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work history
Administrative assistant
Dovehouse Foot Clinc
Solihull
01.2024 - Current
- Prepared monthly reports to aid in strategic decision-making process.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Improved customer satisfaction through prompt response to email and phone queries.
- Interacted professionally with clients providing excellent service at all times.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Supported accurate record-keeping with proficient data entry skills.
- Maintained stock levels to avoid shortages in office supplies.
- Organised client meetings, prepared agendas and took detailed minutes.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Expedited document filing system with a new, organised method.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
Examination Invigilator
Aston University
01.2024 - 03.2025
- At Aston University, I undertook the role of an examination invigilator, responsible for overseeing exams across a diverse array of subject degrees
- My duties included:
- Ensuring a secure and fair testing environment
- Verifying student identities
- Maintaining strict adherence to examination protocols
- Providing clear instructions to candidates
- Monitoring the exam room to prevent academic misconduct
- Addressed any issues that arose promptly and effectively
- This role required a high level of attention to detail, excellent organisational skills, and the ability to remain calm under pressure, all of which contributed to the smooth execution of the examination process for both students and faculty
- During my occupancy as an examination invigilator at Aston University, I gained a wealth of skills and valuable experience that have significantly enhanced my professional capabilities
- This role refined my attention to detail as I meticulously monitored examination conditions to ensure strict adherence to university protocols and academic integrity
- My organisational skills were further developed through the careful management of exam schedules, seating arrangements, and the distribution and collection of exam materials
Administrative assistant
Premier Travel & Tours
Birmingham, West Midlands
01.2024 - 12.2024
- Improved customer satisfaction through prompt response to email and phone queries.
- Organised client meetings, prepared agendas and took detailed minutes.
- Streamlined administrative processes for increased efficiency in the workplace.
- Managed front desk duties to ensure smooth operation of reception area.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Administrative Assistant and Support Course Co-ordinator
Insolvency Service
Birmingham, UK
05.2009 - 05.2011
- I was responsible of the administration for the team and support the course co-ordinators
- My duties involved;
- Booking venues & overnight accommodation, and inviting delegates to courses as per the training schedule
- Preparing course materials and flight boxes and despatching to course venue as required
- Approving travel & subsistence claims by course delegates on KDS for senior management authorisation of payment
- Approving invoices for course expenditure for senior management authorisation of payment
- Dealing with queries directed to team inbox
- Dealing with telephone queries relating to Qualifications related issues
- Maintenance of the team database updating information and exam results
- Invigilation at scheduled examinations
- Production of statistical information as and when required by section management
- Booking Venues for other ad hoc meetings (Assessor meeting, EDP Evaluation meeting, Team meetings etc) as required
- I can work independently and as a team
- I made sure I carry out my work accurately in line with instructions
Administrative Officer
Government Office for the West Midlands
12.2002 - 05.2009
- I have worked in various departments at GOWM as an Administrative Officer;
- HR -
- Administered all temporary staffs recruited, setting up new applicants on HR database and monitoring spreadsheets to update information, send letters to line manager’s regarding temporary staffs contract and attach leave and sick leave forms
- Photocopy forms and make-up application pack
- Send out application pack
- Photocopy internal newsletters and vacancy adverts to staffs on long term leave or on secondment
- General admin duties, arranging meetings, filing personal documents on files and updating filing system
- Dealing with internal employees external stake holders queries via email
- Recording correspondence on database
- Planning & Transport -
- Processing applications made under section 247 of The Town and Country Planning Act 1990
- Processing applications for temporary road closure and order extensions
- Administrative support to the team; inputting information on database and spreadsheet, writing out letters
- Recording correspondence on database
- Preparing new claims folders
- European Regional Development Funding - Department
- Supporting the administration European Funding claims and projects
- Inputting claims on database and spreadsheet before processing
- All reports once received need to be uploaded on Management Information system
- Arrange new files from registry
- Arrange meeting for internal and external stakeholders
- Input all post on correspondence database and circulate to individual team members
- Recording correspondence on to project files and correspondence database
- During my time at the GOWM I gained valuable experiences and skills
- I have built good relationship with all internal and external members
- I carried out various admin duties in all departments which allowed me to have good relationships with colleagues and I am comfortable with all level of staffs
- I am keen, conscientious and hardworking person I can adapt quickly to any work environment
- I started working for the Civil Service as a temp for two years and was made permanent in 2002 for the Government Office for the West Midlands, due to restructuring I then transferred to Insolvency Service in 2009, and due to restructuring in 2011 in the Civil Service I was made redundant at Insolvency Service
Education
GNVQ Business and Finance level 2 - Business and Finance
Bournville College for Further Education
09.1995 - 07.1997
GCSE - undefined
Selly Park Girl’s Secondary School
09.1990 - 07.1995
Skills
- Team-work
- Friendly
- Confident
- Strategic Planning
- Honest
- Hardworking
- Ability to work under pressure
- Communicative
- Caring
- Efficient
- Consistent
Custom
Personal Information
Timeline
Administrative assistant
Dovehouse Foot Clinc
01.2024 - Current
Administrative assistant
Premier Travel & Tours
01.2024 - 12.2024
Examination Invigilator
Aston University
01.2024 - 03.2025
Administrative Assistant and Support Course Co-ordinator
Insolvency Service
05.2009 - 05.2011
Administrative Officer
Government Office for the West Midlands
12.2002 - 05.2009
GNVQ Business and Finance level 2 - Business and Finance
Bournville College for Further Education
09.1995 - 07.1997
GCSE - undefined
Selly Park Girl’s Secondary School
09.1990 - 07.1995
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