AZIZUL HAKIM CHY SUMON
London
Summary
Engineering Management MSc graduate with a BSc in Computer Science and hands-on UK experience in business operations, KPI analysis, project coordination and team leadership. Currently a Shift Manager at PizzaExpress, leading teams of 10–12 employees. Experienced in monitoring sales, labour costs, operational costs, customer satisfaction and performance against targets using Aztech, HGEM, Fourth and internal operational systems. PRINCE2 certified with foundational knowledge of Agile/Scrum and Python, combining technology education with practical workforce planning, compliance, customer operations and performance management experience.
Overview
1
1
Certification
8
8
years of post-secondary education
9
9
years of professional experience
Work history
Shift Manager
PizzaExpress
London
2023.08 - Current
- Lead day-to-day operations and manage teams of approximately 8–10 employees per shift.
- Monitor and analyse operational KPIs, including sales, labour costs, operational costs, customer satisfaction and performance against business targets.
- Use Aztech, HGEM, Fourth and internal systems to review performance information and support operational decision-making.
- Prepare staff rotas based on forecast requirements while maintaining staffing within allocated labour budgets.
- Train and onboard new employees and conduct performance discussions, identifying development needs and coaching team members to improve quickly.
- Manage customer operations, resolve service issues and maintain compliance with health & safety, food hygiene and internal operational standards.
- Manage inventory and resources to maintain availability, minimise waste and support effective cost control.
- Provided management cover across 12 PizzaExpress branches in London when required, adapting to different teams, locations and operational requirements.
Project Coordinator
Tour E Zone
Dhaka
2018.01 - 2019.02
- Coordinated daily activities within a tourism-focused technology start-up, supporting project execution and operational delivery.
- Assisted with project planning, resource allocation, sourcing and monitoring of operational priorities within agreed budgets.
- Applied risk-management principles to identify operational issues and minimise project disruption.
- Coordinated stakeholder communication and prepared project reports to support management decision-making.
- Supported inventory and resource-management activities to improve operational efficiency.
Education
MSc - Engineering Management with Industrial Practice
University of Greenwich
London, UK 2023.01 - 2025.01
BSc - Computer Science
BRAC University
Dhaka, Bangladesh 2016.01 - 2022.01
Skills
- Business & Performance: KPI Monitoring Sales Performance Labour & Operational Cost Analysis Customer Satisfaction Operational Reporting
- Project & Operations: Project Coordination PRINCE2 Agile/Scrum Fundamentals Resource Planning Risk Management Process Improvement Budget Control
- Inventory management
- People & Stakeholders: Team Leadership Workforce Planning Training & Onboarding Performance Management Stakeholder Communication Customer Operations
- Technology & Systems: Aztech HGEM Fourth Python Fundamentals Computer Science & Systems Concepts
Certification
- PRINCE2 Certification — project management principles, governance and project controls
- Agile/Scrum: foundational knowledge
- Python: foundational knowledge
- Business Systems: Aztech, HGEM, Fourth
References
References available upon request.
Timeline
Shift Manager
PizzaExpress
2023.08 - Current
MSc - Engineering Management with Industrial Practice
University of Greenwich
2023.01 - 2025.01
Project Coordinator
Tour E Zone
2018.01 - 2019.02
BSc - Computer Science
BRAC University
2016.01 - 2022.01