Azim Mohamed
Reading
Summary
Accomplished and results-driven executive with over 8 years of experience in directing customer success and finance operations. Adept at ensuring excellent client experiences, VIP account management, and driving business success through the management of a driven team. Proven track record of improving customer satisfaction, exceeding company objectives, and achieving challenging goals .
Overview
2025
2025
years of professional experience
Work History
Senior Account Manager
Vlex
London
03 2023 - Current
- Global portfolio management of over 200 accounts
- Analysed, consulted and implemented complex global AI initiatives
- Managed and renewed an extensive portfolio of existing accounts, achieving a churn rate of less than 2%
- Conducted monthly webinars, client meetings, and demonstrations, leading to increased product awareness
- Researched markets, resulting in the closure of 6-figure deals with golden circle law firms
- Conducted extensive contract negotiations to benefit all parties.
- Prepared and presented yearly forecasts and plans to key stakeholders.
- Managed client portfolios, fostering long-term relationships and client satisfaction.
Diversity and Equality Manager
Vlex
London
03 2024 - Current
- Volunteer role
- Created EDI initiatives for global markets
- Writing and editing the quarterly company EDI newspaper
- Raising internal awareness for all things EDI
- Started a language exchange for employees to meet and learn from other employees around the globe
- Researched, applied and promoted diversity initiatives and shared best practices with staff.
- Measured and forecasted diversity metrics for planning and budgeting purposes.
- Championed changes within organisations and communities through awareness campaigns.
- Trained hiring managers on selection, management and retention of diverse staff.
- Liaised with community groups and organisations to organise diversity campaigns and events.
Senior Commercial Executive
RCKPartners
London
11 2022 - 03 2023
- Developed a robust network of referral partners and strategic partnerships.
- Specialized in the tech, automotive, and aerospace industries, achieving sales renewals on a yearly basis.
- Successfully hosted international partnership meetings and events.
- Worked with C-suite level executives to budget plan and understand complex internal financial structures of business.
Head of Customer Success
Elite Auto Ltd
Reading
11 2019 - 11 2022
- Promoted from Senior Customer Success Manager.
- Established as customers' trusted partner, leading to high renewal rates and expanded business.
- Oversaw revenue and margin conversions within assigned accounts.
- Led key marketing and sales campaigns, ensuring successful service delivery.
- Implemented a new CRM to improve overall efficiency of customer management.
- Built and shaped the direction of sales and marketing teams.
- Worked closely with the General Manager for product procurement and overall U.K business plans.
- Overall handling of the UK Profit and Loss sheet.
Senior Accounts Payable Officer (0 hour contract)
London Borough of Hounslow Council
01 2014 - 11 2022
- Managed a full suite of accounts payables, overseeing accurate and trackable payment processing
- Provided training to staff and rolled out projects to automate systems
- Dealt with audit inquiries and implemented cost reduction initiatives.
Customer Service Associate- Data Analyst
Barclays
Poole
10.2017 - 01.2018
- Ensure Outstanding client experience, resolving issues and upselling new services
- Conducted detailed assessments on Packaged Bank Account complaints
- Maintained long-lasting customer relationships.
Education
LLB (Hons) Law Graduate -
St Mary’s University, Twickenha
Skills
Leadershipundefined
Timeline
Customer Service Associate- Data Analyst
Barclays
10.2017 - 01.2018
Senior Account Manager
Vlex
03 2023 - Current
Diversity and Equality Manager
Vlex
03 2024 - Current
Senior Commercial Executive
RCKPartners
11 2022 - 03 2023
Head of Customer Success
Elite Auto Ltd
11 2019 - 11 2022
Senior Accounts Payable Officer (0 hour contract)
London Borough of Hounslow Council
01 2014 - 11 2022
LLB (Hons) Law Graduate -
St Mary’s University, Twickenha
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