Azharudeen Jinnah
Reading
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Coordinator
Ericsson
05.2022 - 05.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Care Representative
Telelink Limited
07.2020 - 05.2022
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Sales Representative
Huawei
10.2014 - 06.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Computer Science - Engineering Technology
Anna University
Chennai05.2005
Skills
- Complaint Handling
- Call center experience
- Decision-making capabilities
- Escalation management
- Database Maintenance
- Live chat support
- Quality Assurance
- CRM Software
- Cross-Functional Collaboration
Languages
Tamil
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Service Coordinator
Ericsson
05.2022 - 05.2024
Customer Care Representative
Telelink Limited
07.2020 - 05.2022
Customer Sales Representative
Huawei
10.2014 - 06.2020
Bachelor of Computer Science - Engineering Technology
Anna University
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