Summary
Overview
Work history
Education
Skills
Timeline
Generic
Azhar Rashad

Azhar Rashad

Edinburgh,Scotland

Summary

Motivated aviation professional with experience as a Flight Controller and Team Lead at Emirates, delivering exceptional customer service and ensuring smooth, on-time operations. Recognised for strong communication skills, the ability to delegate tasks effectively, and a collaborative leadership style that maintains high team morale. Skilled in time management and creating a positive passenger experience, while motivating colleagues to consistently meet the highest standards. Eager to bring these strengths to the Emirates Cabin Crew team, contributing to a world-class level of service.

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work history

Customer Service Agent and Flight Controller/ Lead

Menzies Aviation
Edinburgh, Edinburgh
02.2022 - Current
  • Emirates – Flight Controller
    Responsible for EK24 flight operations: editing flights, monitoring over-bookings, and resolving customer issues such as visa or booking discrepancies to ensure on-time performance.
  • Emirates – Team Lead
    Responsible for delegating tasks to colleagues, managing boarding-gate operations, and promptly resolving passenger or operational issues while maintaining high customer-service standards and team morale.
  • Customer Service Agent – British Airways, Vueling & Emirates
    Responsible for checking passenger travel documentation and ensuring compliance with all airline and regulatory requirements. Also providing excellent customer service across the check-in and boarding process, assisting passengers during disruptions and resolving regulatory or operational issues promptly.

Education

Masters Degree - Law LLM

University of Edinburgh
Edinburgh
09.2024 - 08.2025

Master of Arts - International Business Management with Marketing

Heriot-Watt University
Edinburgh
09.2021 - 06.2024

Scottish Qualifications Certificate - National 5's/ Higher's/ Advance Higher's

James Gillespie's High School
Edinburgh
08.2013 - 06.2019

Skills


  • Exceptional customer service
  • Strong communication skills
  • Efficient time management
  • Attention to detail
  • Calm under pressure
  • Leadership, team building, problem-solving
  • Multilingual (English, Urdu, Punjabi and Hindi)


Timeline

Masters Degree - Law LLM

University of Edinburgh
09.2024 - 08.2025

Customer Service Agent and Flight Controller/ Lead

Menzies Aviation
02.2022 - Current

Master of Arts - International Business Management with Marketing

Heriot-Watt University
09.2021 - 06.2024

Scottish Qualifications Certificate - National 5's/ Higher's/ Advance Higher's

James Gillespie's High School
08.2013 - 06.2019
Azhar Rashad