Personable customer service advisor offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Answer customer queries and resolve customer issues in an effective and timely manner.
This include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.
Improve quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities.