Summary
Overview
Work History
Education
Skills
Languages
Profile
Job Title
Personal Information
Timeline
Generic

Azeez Lawal

Luton

Summary

Personable customer service advisor offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

5
5
years of professional experience

Work History

Customer Service Advisor (Student Loans Company)

Teleperformance Uk
07.2023 - 10.2023

Answer customer queries and resolve customer issues in an effective and timely manner.

This include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.


Improve quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities.

Warehouse Worker

Yodel
06.2023 - 07.2023
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Customer Service Representative

Lash Interiors
06.2021 - 03.2023

Customer Service Representative

I.A Lawal Enterprise
04.2019 - 09.2021

Education

MBBS -

Igbinedion University
09.2012

Skills

  • Ability to Multitask
  • Leadership
  • Effective Time Management
  • Fast Learner
  • Communication
  • Computer Skills
  • Ability to Work in a Team
  • Customer Service
  • Time Management Skills
  • Adaptability
  • Multitasking Skills
  • Excellent Communication Skills
  • Marketing Strategies
  • Research

Languages

English

Profile

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents., Follow communication procedures, guidelines, and policies., Go the extra mile to engage customers, Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling., Read from scripts., Handle changes in policies or renewals.

Job Title

CUSTOMER SERVICE REPRESENTATIVE

Personal Information

  • Place of Birth: Lagos, Nigeria
  • Date of Birth: 06/25/1984
  • Nationality: Nigerian

Timeline

Customer Service Advisor (Student Loans Company)

Teleperformance Uk
07.2023 - 10.2023

Warehouse Worker

Yodel
06.2023 - 07.2023

Customer Service Representative

Lash Interiors
06.2021 - 03.2023

Customer Service Representative

I.A Lawal Enterprise
04.2019 - 09.2021

MBBS -

Igbinedion University
Azeez Lawal