AZEEZ AREMU
Manchester
Summary
As a health care and support worker with over 4 years of experience, I am committed to providing high-quality care to patients and their families. With a strong personal care and support background, I bring a comprehensive understanding of healthcare practices and protocols to my work. I am skilled in collaborating with other healthcare professionals to ensure patients receive the best possible care. My compassionate and patient-focused approach combined with my ability to remain calm and composed in challenging situations, allow me to excel in the fast paced and demanding environment of health care. I am dedicated to making a positive impact o the lives of others and I am excited to continue my career in health care support.
I am also well-organized, results-driven customer service professional with a proven track record of boosting service quality, and customer base. Outstanding relationship-building, communication, and influence abilities; adept at creating connections with clients that foster trust and loyalty.
With a proven track record at Mercury care services and uniting care, I excel in delivering patient-focused care and enhancing customer satisfaction. Leveraging skills in patient observation and Microsoft Office tools for recording observations, I've significantly contributed to improving care quality and operational efficiency. My expertise in emotional support and data management drives positive outcomes in healthcare and customer service environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Care Worker
MERCURY CARE SERVICES
10.2022 - Current
- Assisted patients with daily living activities such as grooming, bathing, dressing, and mobility support.
- Assisted in meal preparation adhering to dietary restrictions while promoting nutritious food choices tailored to each resident''s preferences.
- Educated family members on best caregiving practices, enabling them to provide effective support for their loved ones at home.
- Supported end-of-life care initiatives by providing comfort measures, symptom management, and emotional support during the palliative care process.
- Monitored vital signs regularly, reporting any abnormalities or concerns to medical professionals promptly.
- Ensured timely medication administration, maintaining accurate records and proper dosage adherence.
- Provided safe mobility support to help patients move around personal and public spaces.
- Collaborated with healthcare professionals to monitor client progress and adjust care plans accordingly.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Customer Service Advisor
Coop Group
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Manage inbound queries from customers, members, colleagues, and suppliers using various systems.
- Deliver exceptional customer experiences through multiple channels, including phone, email, social media, and letters.
- Utilize my initiative to determine the most appropriate approach for each case, escalating complex issues to other teams and senior colleagues.
- Identify opportunities to enhance Co-op’s products, systems, and processes.
Health Care Assistant
Uniting Care
10.2022 - 10.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Improved patient care delivery by contributing to development of patient care plans.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Health Care Assistant
Fehintola Royal Hospital
10.2021 - 10.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
Customer Service Representative
Access Bank Head Office
10.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Data Analytics And Technology
University of Bolton
Manchester, United Kingdom10.2023
Bachelor of Science - Computer Science
University of Ilorin
Kwara State, Nigeria09.2018
Skills
- Patient Care
- Patient-focused care
- Supporting personal needs
- Attention to Detail
- Observing responses
- Patient Observation
- Oral Hygiene
- Recording vital signs
- Support Services
- Infection Control
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Assisted Living Experience
- Customer Relations
- Call Centre Operations
- KPI Monitoring
- Time Management
- Data Entry
- Data Management
- Computer Operations Management
Certification
- First Aid
- COSHH awareness
- Effective communication
- end of life care
- dementia awareness
- diabets awareness
- epilepsy awareness
- equality and diversity
- fire marshal
- First aid basic
- life support
- food hygiene
- health and safety
- GDPR awareness
- infection control
- medication awareness
- mental capacity act.
- Security Industry Authority badge
- National Youth Service Corp
Timeline
Customer Service Advisor
Coop Group
10.2023 - Current
Senior Care Worker
MERCURY CARE SERVICES
10.2022 - Current
Health Care Assistant
Uniting Care
10.2022 - 10.2023
Health Care Assistant
Fehintola Royal Hospital
10.2021 - 10.2022
Customer Service Representative
Access Bank Head Office
10.2019 - 10.2021
Master of Science - Data Analytics And Technology
University of Bolton
Bachelor of Science - Computer Science
University of Ilorin
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