Azeem Tariq
Middlesbrough,North Yorkshire
Summary
Accomplished professional with extensive expertise in sales operations and market development. Demonstrates strong leadership and team management skills, excelling in hiring, training, and building customer rapport. Proficient in data analysis and schedule planning, with a keen ability to resolve issues and handle complaints effectively. Committed to enhancing customer satisfaction through outstanding communication and relationship building. Career goals include advancing sales strategies to drive business growth and optimise territory sales management.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Apple Master
Currys
Stockton-on-Tees, North Yorkshire
07.2019 - 02.2025
- Managing the Apple business at the store level by working with senior management and the retailer's staff to maintain flawless merchandising, ensuring that Apple products and brand are represented to the customer base by trained and passionate staff, through a solutions-based approach to selling
- Analysing sales results to help identify opportunities for the store and cascading my findings to the store and regional teams
- Training and developing the staff within the parent store is essential in order to ensure that every customer is provided with the Apple customer experience by helping customers find the Apple product that fits their lives
- Building professional relationships with the management team of the parent company in order to achieve their buy-in to the products and the Apple 'shop in shop'
- Ensuring that everyone in the store is striving towards the same goal, in order to hit the KPI's set out by both Apple and the Parent company
- We have managed to not only hit but also excel against our sales targets since my introduction to the store
Service Controller (Team Manager)
Santander UK
Thornaby-on-Tees, North Yorkshire
04.2019 - 11.2019
- Recruit, lead, develop and managed a team of 40 staff, to ensure that the people are both skilled and motivated to deliver performance and quality key metrics.(KPI's)
- Achieve planned business results, through effective resource and performance management including 1:1's, development time, probationary/performance reviews and absence management
- A Good understanding of People Policies, and managing both under and over performance
- Developed a high performing team to deliver support to the department to make sure we hit our SLA timeline
- To involve the team in the development of ideas which improve business performance and establish best practice and support implementation
- To proactively develop, build and maintain flexible working partnerships in order to ensure the effective operation of the team and its contribution to the business area
- To support SAR's Operations / Business Manager and support functions in identifying process/policy gaps
- Working with key stakeholders to complete process or performance analysis with the aim to gain efficiencies
- Develop improved business processes to provide greater transparency, more accurate reporting and better identification of cost-saving opportunities
- Promote I-AM-Risk and complete RMCM in line with departmental guidelines
HP Sales Account Specialist
Wave.
Stockton-on-Tees, North Yorkshire
07.2018 - 07.2019
- Promoting HP products and solutions by passionately sharing the benefits and values of HP products
- Conducting 1:1 and 1:many product demonstrations in-store and also through omnichannel using a virtual online shopping experience via 'Go-Instore'
- Provided training to new starters when Omnichannel was growing
- Started from Stockton-on-Tees then expanded to Tottenham Court Road, Bristol and Solihull stores
- Managing and Engaging with Customers on the 'Experience HP' Facebook and Instagram page to answer any Technical Queries and Organising In-Store Events
- Liaised with marketing team members to ensure training collateral was consistently inline with corporate guidelines and business requirements
- Monitoring performance results and inventory levels across multiple lines of business and identifying business opportunities to further drive performance
- Working together with partner store leadership to achieve and improve qualitative and quantitative results and drive lasting impact
- Ensure that HP product merchandising is consistently up to the standards and updated as required to meet brand guidelines
- Guide and educate the partner store staff to work together to establish and maintaining merchandising and fixture maintenance to HP Standards
- Provided clear online meeting invites with detailed joining instructions, aiding prompt attendance
Business Support Administrator
Santander UK
Thornaby-on-Tees, North Yorkshire
11.2017 - 04.2019
- Collating documents to aid cases
- Inputting data accurately and in a timely manner
- Created a new programme to help reach the company their backlog of cases to achieve SLA which led to a promotion
- Handling incoming documentation to appropriately direct to the correct department and identifying specific documents quickly
- Searching through archives
- Investigating ongoing complaints
- Using business software to create cases
- Communicating with customers via post and email
Microsoft Ambassador
Wave.
Stockton-on-Tees, North Yorkshire
09.2016 - 07.2018
- Lead account visits to an agreed call file
- Share my best product demonstrations and customer journey via team social media groups and help others learn from you and the team from each other
- Delivered face-to-face training with store staff
- Support Training colleagues
- Conduct other ad-hoc in-store training material designed to increase sales
- Identify opportunities for increased brand awareness and display /placement
- Managed and monitored performance against set KPIs
- Provide weekly market insight
- Answer reporting tool questions in every call and maintain daily synchronisation
- Keep abreast of the market and maintain knowledge of competitor and partner's activity
Sales Demonstrator (Acer)
Gekko Field Marketing Consultancy
Stockton-on-Tees, North Yorkshire
09.2015 - 05.2016
- Presented in-store demonstrations of the Acer range, introducing customers to the various products to suit their needs
- Maintained a high level of product knowledge by completing additional training in line with product launches, updates and seasonal promotions
- Educated customers on the features and benefits of Acer
- Utilised excellent visual merchandising skills to ensure product presentation remained neat and tidy
- Applied expert knowledge for daily completion of tasks and streamlining workflows
- Utilised practical communications skills to maintain and build positive client relationships
Education
Master of Science - Accounting & Finance
University of Teesside
Middlesbrough 09.2016 - 09.2017
Bachelor of Science - Accounting & Finance
University of Teesside
Middlesbrough 09.2013 - 05.2016
A-Levels - Business, Law & Psychology
Macmillan College
Middlesbrough 09.2011 - 05.2013
GCSEs - 7+ GCSEs
Acklam Grange School
Middlesbrough 09.2007 - 05.2011
Skills
- Team management
- Schedule planning
- Complaint handling
- Analytical
- Keen problem solver
- Outstanding communication
- Data analysis
- Hiring and training
- Customer-oriented
- Strong leader
- Sales operations
- Sales and market development
- Territory sales management
- Product knowledge
- Sales expertise
- Customer rapport
- Issue resolution
- Relationship building
- Month-end and year-end closings
Accomplishments
- Taken Acer, Microsoft, HP & Apple from under performing to #1 store in the country for revenue and unit sales though all LOB's within a short period of time of taking the role.
- Also having the opportunity to help Google Chromebook sales within Currys becoming the #1 store for Chromebook sales for 5 years in a row which led to winning trips of lifetime to Google HQ in California, Iceland & Canada. Most recently winning another once in a lifetime trip to New York with helping HP driving their premium units up by 250% and HP accessories 300%.
- Awarded the fastest colleague in Currys history to achieve £1m in sales in 160 days in my first financial year.
- In the Millionaire club 6 years in a row and also the only computing colleague to hit £2m sales in a financial year.
- Fastest time achieving a promotion within Santander when creating a new software programme to clear huge load of backlogged cases to reach there SLA. Which led to managing of up to 40 staff within an office environment.
Affiliations
- Sports
- Gaming
- Technology
- Hiking
- Travelling
References
References available upon request.
Timeline
Apple Master
Currys
07.2019 - 02.2025
Service Controller (Team Manager)
Santander UK
04.2019 - 11.2019
HP Sales Account Specialist
Wave.
07.2018 - 07.2019
Business Support Administrator
Santander UK
11.2017 - 04.2019
Master of Science - Accounting & Finance
University of Teesside
09.2016 - 09.2017
Microsoft Ambassador
Wave.
09.2016 - 07.2018
Sales Demonstrator (Acer)
Gekko Field Marketing Consultancy
09.2015 - 05.2016
Bachelor of Science - Accounting & Finance
University of Teesside
09.2013 - 05.2016
A-Levels - Business, Law & Psychology
Macmillan College
09.2011 - 05.2013
GCSEs - 7+ GCSEs
Acklam Grange School
09.2007 - 05.2011
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