Azeem Mahmood
Nottingham
Summary
Reliable and motivated driver with ongoing part-time delivery experience since 2021. Currently in the process of relocating to Manchester for my fiancé and my first unborn child . I am seeking stable part-time or full-time work within driving, courier, taxi, or delivery roles. I demonstrate strong road awareness, excellent time management, and a responsible approach to vehicle safety. Comfortable working independently, using GPS navigation, and maintaining a professional standard when dealing with customers. Committed to punctuality, reliability, and completing work efficiently
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Uber eats Driver
Uber eats
Nottingham
2021.04 - Current
- Delivered goods safely by adhering to strict road safety rules.
- Conducted basic vehicle maintenance for optimal performance.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Handled customer complaints professionally, resulted in improved client relations.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Managed time efficiently to meet all delivery deadlines.
Assistant manager
Buns Burgers
Nottingham
2024.01 - 2024.07
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Organised financial and operational data to help with budgeting and planning.
- Coordinated with management on operational issues providing solutions for better efficiency.
Warehouse operator
Amazon
Nottingham
2020.03 - 2021.03
- Accurately pick products to ensure we meet customers’ high expectations, potentially on a multi-level mezzanine.
- Accurately read instructions from a scanner.
- Consistently achieve minimum Acceptable Performance Standard (MAPS) set for your department.
- Adhere to strict safety, quality and production standards
- Stacked pallets, creating an organised storage system.
- Operation of conveyor belts ensured timely sorting of packages.
- Met tight deadlines by efficiently processing incoming shipments.
Outbound Sales Agent
MNT Limited
Nottingham
2019.10 - 2020.03
- Effectively exceeded sales goals each day as a top sales person selling natural health products
- Stayed motivated during slow periods, ensuring consistent performance throughout the year.
- Built productive relationships for sustainable sales growth.
- Personalised interactions with each client, fostering trust and loyalty.
- Exceeded sales targets through diligent follow-up on leads.
Receptionist
Pendragon
2019.03 - 2019.05
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Wrote professional letters, memos and emails for internal and external business communication.
- Transferring customers through to the correct department.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Acted as first point of contact for wide range of personnel.
Customer service agent
Boots.com
Nottingham
2018.05 - 2018.08
- Handled customers online queries and issues in regard to online accounts.
- Locate missing orders.
- Outbound calls to stores to solve customer queries.
- Place online orders via telephone for customers who seek assistance.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Acted as first point of contact for customer issues and queries.
- Trained new starters on how to use the system efficiently
Customer Sales Representative
Domestic and General- (Sky Department)
2017.11 - 2018.03
- Responsible for answering phone calls, handling general enquires.
- Building customer rapports.
- Obtaining high levels of product knowledge.
- Responsible for upselling policies to new and existing customers.
- Providing resolutions and resolving customer issues.
Waiter
Akbar Balti
2013.09 - 2016.05
- Remained calm under pressure, ensuring better performance during peak hours.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Explained dish components clearly to inform customers' decisions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Handled payment transactions to guarantee smooth customer checkout process.
- Completed side duties such as refilling condiments, contributing to organised workplace.
Early collections/debt collection
E-on
2016.02 - 2016.04
- First point of contact for customers, dealing with queries regarding debt and providing solutions.
- Inbound and outbound calls.
- Setting up payment plans dependant on the customers circumstances.
- Offering customer advice and support to ensure a one-time resolution.
Education
GCSE - Mathematics, English Literature, English Language, Additional Science, Business Studies, Geography, German
Fernwood Comprehensive School
2008.09 - 2013.06
Btec Business Diploma - Economics, Business Studies, Accounting and Psychology (AS levels)
Bilborough College
2013.09 - 2015.12
Skills
- Proficient in using a variety of technology and software such as Microsoft XP/Vista, Microsoft Office, Adobe Photoshop etc
- Languages: Fluent in English , Urdu, and Punjabi
- Punctuality and reliability
- Experienced driver
- Van loading techniques
- Following company procedures
- Vehicle maintenance awareness
- Customer Service
- Swift food deliveries
- Understanding of local streets
- Punctual delivery
- GPS system operation
- Uber eats app
- Understanding of road laws
Certification
Full UK Driving License
References
Available upon request.
Interests
- Attending fitness centres on a regular basis and taking part in sports such as boxing and football
- Socialising on weekends to maintain interpersonal skills
Affiliations
- Fitness & Gym
- Driving
Timeline
Assistant manager
Buns Burgers
2024.01 - 2024.07
Uber eats Driver
Uber eats
2021.04 - Current
Warehouse operator
Amazon
2020.03 - 2021.03
Outbound Sales Agent
MNT Limited
2019.10 - 2020.03
Receptionist
Pendragon
2019.03 - 2019.05
Customer service agent
Boots.com
2018.05 - 2018.08
Customer Sales Representative
Domestic and General- (Sky Department)
2017.11 - 2018.03
Early collections/debt collection
E-on
2016.02 - 2016.04
Waiter
Akbar Balti
2013.09 - 2016.05
Btec Business Diploma - Economics, Business Studies, Accounting and Psychology (AS levels)
Bilborough College
2013.09 - 2015.12
GCSE - Mathematics, English Literature, English Language, Additional Science, Business Studies, Geography, German
Fernwood Comprehensive School
2008.09 - 2013.06