English
Azar Ali Imtiaz
Leicester
Summary
With a diverse background spanning various sectors, my experience includes roles in customer service, hospitality, inventory management, and management. I specialize in achieving operational excellence, improving customer experiences, and driving growth. I have made significant contributions to team development, process enhancement, and strategic decision-making, utilizing my skills in overseeing operations and attention to detail to consistently achieve positive outcomes. Additionally, I excel at adapting to dynamic environments and fostering collaborative work cultures. My commitment to continuous learning and staying up-to-date with industry trends demonstrates my dedication to excellence in all endeavors.
Overview
8
8
years of professional experience
Work History
Site Manger
Deliveroo HOP
London, England
10.2023 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organising data to forecast performance trends.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Held regular team briefings to communicate project goals and expectations.
- Established work schedules and assignments for employees, always maintaining area staffing levels.
- Responded promptly to site issues with optimum solutions to prevent delays.
- Maintained a clean environment by removing hazardous materials.
- Led and managed administrative staff to maintain smooth daily operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
District Manager
Geitr
03.2021 - 08.2023
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Approved regular payroll submissions for employees.
- Managed inventory control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- My role encompassed comprehensive performance evaluations for each store, analyzing daily KPI . I adeptly identified growth opportunities and forged strategies that consistently surpassed KPI targets.
- Transparent and effective communication was my hallmark. Regular liaisons with store managers, corporate leadership, and patrons were vital to ensure crystalline comprehension of company policies, objectives, and updates.
- Supervised 5 locations to enforce high-quality standards of operation
Shift Manager
Mcdonald's
12.2016 - 04.2021
- Staff Management: As a Shift Manager, my responsibilities included managing the staff during the shift. This involved assigning tasks, providing guidance, and ensuring that everyone adhered to company policies and procedures.
- Customer Service: Ensuring exceptional customer service was a fundamental aspect of the role. I addressed customer inquiries, complaints, and ensured that the dining area and service counter were clean and presentable.
- Inventory Management: I was tasked with monitoring inventory levels for food, beverages, and other supplies, and subsequently placing orders to replenish stock as needed.
- Shift Supervision: It was my responsibility to ensure the seamless and efficient operation of the shift. This encompassed coordinating tasks among various team members and making necessary adjustments to staffing levels.
- Problem Solving: Addressing any issues that arose during the shift, whether involving staff, customers, equipment, or other operational aspects, was part of my role.
- Health and Safety: Enforcing health and safety regulations to establish a secure working environment for both staff and customers was a critical obligation.
- Communication: Sustaining clear communication with fellow shift managers, supervisors, and upper management regarding shift performance, issues, and pertinent updates was a key duty.
Skills
Project Management
Leadership skills
Operations management
Business administration
Strategic planning
Inventory Management
Site coordination
Site Management
Languages
Punjabi
Urdu
HIndi
Italian
Timeline
Site Manger
Deliveroo HOP
10.2023 - Current
District Manager
Geitr
03.2021 - 08.2023
Shift Manager
Mcdonald's
12.2016 - 04.2021