Azan Maroof
Heckmondwike
Summary
Credit resource solutions/AJJB LAW
present-11/12/2023-Credit resource solutions
Present- Secondment 06/2024- AJJB LAW
Halifax West Yorkshire
A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensure customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
In store crew member 09/2022 to 12/2022
Dominos Heckmondwike West Yorkshire
First-class Pizza Maker with experience preparing dough by hand, operating cooking equipment and plating fresh pizza and other specialties. Enthusiastic team player with outstanding dexterity to create exceptional handmade items. Successful at remaining upbeat and meeting quick turnarounds while working in tight, hot kitchen areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Vehicle detailer 06/2022 to 09/2022
Sparkles Cars Dewsbury West Yorkshire
Organized Vehicle detailer with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Legal Customer Service Representative
AJJB LAW
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development and procedural updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Debt Recovery Specialist
Credit Resource Solutions
12.2023 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialled outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Identified and contacted customers with overdue accounts to address payment status.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Took 100 inbound calls everyday
In Store Crew Member
Dominos
09.2022 - 12.2022
- Actioned managerial feedback quickly to achieve performance goals.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Kept restaurant clean by conducting regular deep cleans.
- Cleaned and stored hand-held tools appropriately, prolonging working life and preventing damage.
- Operated ovens, fryers and stoves safely.
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.
- Drove team success by completing allocated tasks quickly and accurately.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Maintained smart and tidy appearance by complying with corporate dress code.
- Delivered fast, accurate service for positive customer experience.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
Vehicle Detailer
Sparkles Cars
06.2022 - 09.2022
- Built and maintained courteous and effective working relationships.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Operated tills to accurately process cash and credit card transactions.
- Achieved service time and quality targets.
- Prepared range of written communications, documents and reports.
- Inspected products and services to comply with quality standards.
- Operated equipment to exceed production targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared orders to deliver excellent presentation and quality standards.
Education
GCSEs -
Spen Valley High School
Liversedge, KIR06.2023
Skills
- Food presentation
- Customer complaint handling
- Dispute resolution
- Lightspeed POS
- Continuous Professional Development (CPD)
- Customer relations
- Team player
- Security procedures
- Point of Sale
- Counter sales
- Multidisciplinary teamwork
- Customer service
- Promotions
- Customer Service
- Problem-solving abilities
- Active Listening
Languages
English, Urdu
First Language
French
Elementary
A2
Secondment
I am working for AJJB law as a secondment for Credit resource solutions. The company Credit resource solutions passes over debts to its subsidiary company when debtors refuse to pay.
Timeline
Legal Customer Service Representative
AJJB LAW
06.2024 - Current
Debt Recovery Specialist
Credit Resource Solutions
12.2023 - Current
In Store Crew Member
Dominos
09.2022 - 12.2022
Vehicle Detailer
Sparkles Cars
06.2022 - 09.2022
GCSEs -
Spen Valley High School
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