AZALINA MOHAMAD SABRI
Kuching
Summary
Proactive Supervisor with expertise in customer relationship management and inventory control. Resolves customer complaints swiftly, fostering positive experiences and loyalty. Ensures compliance with health and safety regulations while maintaining high operational standards. Versatile professional showcasing strengths in team collaboration and problem-solving. Adapts to fast-paced environments through effective communication and relationship-building. Committed to delivering exceptional service and supporting organisational goals. Hardworking professional with focus on team leadership, task delegation, and performance monitoring. Adept at fostering positive work environment, ensuring compliance with safety standards, and maintaining open communication channels. Proficient in conflict resolution, training staff, and improving operational efficiency.
Overview
15
15
years of professional experience
Work History
ACTING STORE HEAD / SUPERVISOR
Happy Farm Fresh Mart TT3 (LHS Retail Sdn. Bhd.)
Kuching, Sarawak, Malaysia
01.2021 - 04.2025
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Checked work throughout production phases for good quality control.
- Prepared detailed reports on team performance, productivity, and sales for senior management.
- Maintained high standards of cleanliness and organisation in the workplace.
DEPARTMENT HEAD
Giant Hypermarket Petra Jaya (GCH Retail (M) S/B)
Kuching, Sarawak, Malaysia
12.2015 - 04.2020
- Reviewed and evaluated departmental performance, presenting reports to senior management with actionable insights and recommendations.
- Collaborated with other managers to plan and direct organisational tasks.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
- Fostered a positive working environment, encouraging teamwork and addressing any conflicts swiftly.
- Determined performance goals for departmental employees and provided feedback on methods for reaching milestones.
- Monitored staff performance and developed improvement plans.
- Worked with leadership to develop and implement action plans to protect company assets and profitability.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
OPERATION EXECUTIVE
Boulevard Hypermarket (Kuching) Sdn. Bhd.
Kuching, Sarawak, Malaysia
07.2013 - 11.2015
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
ASSISTANT RESTAURANT MANAGER (F&B)
Samudra Court Sdn. Bhd.
Kuching, Sarawak, Malaysia
05.2010 - 06.2013
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Scheduled employees to keep shifts well-staffed.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Handled inventory management, including ordering supplies and conducting regular stock takes.
- Coordinated with the kitchen team to maintain timely food delivery and high-quality presentation.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
Education
Bachelor of Arts - Sains Kemasyarakatan Dan Kemanusiaan (Geografi)
Universiti Kebangsaan Malaysia
Bangi, Selangor2004
STPM - Geography
SMK Tun Abang Haji Openg
Kuching, Sarawak2000
SPM - Art
SMK Tun Abang Haji Openg
Kuching, Sarawak1998
Skills
- Customer relationship management
- Inventory management
- Conflict resolution
- Team building
- Staff training
- Time management
- Leadership
- Staff scheduling
Languages
Malay
Advanced
C1
English
Upper Intermediate
B2
Interests
- Pasukan Hoki SMK Tun Abang Haji Openg / Universiti Kebangsaan Malaysia (PALAPES)
- Pasukan Bola Jaring Universiti Kebangsaan Malaysia (PALAPES)
- Pasukan Bola Baling Universiti Kebangsaan Malaysia (Kolej Dato' Onn)
Timeline
ACTING STORE HEAD / SUPERVISOR
Happy Farm Fresh Mart TT3 (LHS Retail Sdn. Bhd.)
01.2021 - 04.2025
DEPARTMENT HEAD
Giant Hypermarket Petra Jaya (GCH Retail (M) S/B)
12.2015 - 04.2020
OPERATION EXECUTIVE
Boulevard Hypermarket (Kuching) Sdn. Bhd.
07.2013 - 11.2015
ASSISTANT RESTAURANT MANAGER (F&B)
Samudra Court Sdn. Bhd.
05.2010 - 06.2013
Bachelor of Arts - Sains Kemasyarakatan Dan Kemanusiaan (Geografi)
Universiti Kebangsaan Malaysia
STPM - Geography
SMK Tun Abang Haji Openg
SPM - Art
SMK Tun Abang Haji Openg