Summary
Overview
Work history
Education
Skills
Timeline
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Azaan Hussain

Bradford,west yorkshire

Summary

I am a motivated and disciplined individual who applies the same dedication from my fitness passions, including competitive boxing and weightlifting, to achieving professional goals. I thrive on challenges, embracing opportunities outside of my comfort zone to learn and grow in diverse environments. I am empathetic and adaptable, able to understand and respond thoughtfully to others’ needs, and work efficiently both independently and collaboratively. Due to my maturity and unique outlook on life, I naturally find people coming to me for advice and support.

With experience as a financial advisor trainee, senior maintenance agent, credit card advisor, and security professional, I have developed strong communication, problem-solving, and customer service skills. I have handled complex financial queries, assisted vulnerable and elderly customers with patience, managed emotionally charged situations, and collaborated effectively with teams and management. I am confident working under pressure, multitasking efficiently, and maintaining professionalism in fast-paced environments.

I bring a customer-focused attitude, strong IT and administrative skills, and a proven ability to meet key performance indicators consistently. Outgoing and reliable, I prioritize delivering quality work and contributing positively to workplace culture

Overview

5
5
years of professional experience

Work history

Credit Card/ retail banking Advisor

Santander UK
Bradford
04.2024 - Current
  • Handle complex credit card and general banking queries, providing clear, accurate support while maintaining high standards of customer service.
  • Regularly engage in one-on-one sessions with managers to review performance, identify areas for growth, and ensure continuous professional development.
  • Responsible for raising formal complaints on behalf of customers, ensuring issues are thoroughly documented and resolved in line with regulatory standards.
  • Frequently assist elderly customers, demonstrating patience, clear communication, and a compassionate approach tailored to individual needs.
  • Manage emotionally sensitive or distressed callers with professionalism and empathy, ensuring each interaction is handled with care and respect.
  • Effectively multitask under pressure, balancing customer demands with internal system navigation and procedural requirements.
  • Collaborate with colleagues and management to meet and exceed monthly KPIs and office adherence targets in a fast-paced financial services environment.
  • Actively participate in office events, contributing to a positive and engaging workplace culture.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Improved efficiency and productivity by acquiring new skills.

SIA Door supervisor

AGL
York, North Yorkshire
12.2024 - 06.2025
  • Liaised efficiently with local law enforcement when required, supporting investigations or reporting incidents accurately.
  • Used conflict resolution skills to diffuse tense situations.
  • Collaborated closely with team members for efficient operations.
  • Managed queues effectively during busy periods, reducing waiting times and maintaining visitor satisfaction.
  • Worked closely with management to implement new security measures, improving overall site security levels.
  • Maintained order with effective crowd control techniques.
  • Maintained a safe and secure environment at various nightlife venues by monitoring entry points and managing crowd control.
  • Quickly assessed and de-escalated potentially volatile situations through clear, calm, and effective communication.
  • Ensured compliance with venue policies and legal regulations to protect patrons, staff, and property.
  • Exercised strong observational skills and sound judgment to identify and resolve issues before they escalated.

Financial support mortgage Advisor

Santander UK
Bradford
10.2023 - 12.2023
  • Increased client satisfaction by providing clear, concise mortgage advice.
  • Conducted in-depth financial analyses for optimal loan solutions.
  • Successfully completed in-depth training as a mortgage financial advisor, developing a strong understanding of mortgage products, regulatory standards, and financial planning.
  • Worked daily with a diverse range of customers, including vulnerable individuals facing financial hardship and at risk of losing their homes.
  • Demonstrated empathy and resilience when supporting customers in highly emotional situations — often handling angry or distressed clients with professionalism, patience, and care.
  • Designed and implemented tailored budget planners to help customers manage their finances more effectively and maintain their mortgage commitments.
  • Delivered complex financial information in a clear, accessible way to support confident and informed decision-making.
  • Left the role due to personal circumstances, having consistently upheld high standards of customer service and ethical practice.

maintenance agent

Morrisons
Bradford, West Berkshire
12.2021 - 06.2023


  • Applied industry knowledge to support clients in making informed decisions regarding property maintenance, ensuring compliance and long-term value.
  • Actively participated in networking events within the property maintenance sector, helping to strengthen professional relationships and stay current with industry best practices.
  • Handled inbound calls from staff and customers, accurately diagnosing maintenance issues and delivering efficient, timely solutions.
  • Collaborated closely with engineers and surveyors to identify problems and coordinate with the appropriate contractors for resolution.
  • Carried out a range of administrative tasks, including job processing, documentation, and drafting professional communications for executives and legal representatives.
  • Gained and developed key skills in problem-solving, active listening, customer service, IT systems, and high-volume call handling in a fast-paced environment.

Receptionist

Bradford school of motoring
Bradford, west yorkshire
03.2021 - 10.2021
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Corresponded with clients via email, telephone or post.
  • Prepared, compiled and filed documents as well as reports presented to various parties.

Till Operator

Al shakoor
Bradford, west yorkshire
09.2020 - 01.2021
  • Bagged, boxed or wrapped goods and product purchases.
  • Maintained gift certificate documentation for financial records.
  • Provided professional and courteous service at all times.
  • Cleaned and straightened work area.
  • Worked with customer service to resolve issues.
  • Accepted cash, cheque, credit and debit payments accurately and efficiently.
  • Counted cash in register drawer at beginning and end of shift.

Education

A-Levels - construction management and design

Bradford College
Bradford
09.2021

GCSE -

Bingley Grammar School
Bingley
07.2020

Skills

Within roles as a till operator and receptionist, I gained useful skills, alongside this, I have gained extra skills volunteering in charity work

  • IT-skills, Microsoft Office Programs (PowerPoint, Excel, Word)
  • Enthusiastic communicator
  • Processing payments
  • Currency counting
  • Money management
  • Multitasking and prioritisation

Timeline

SIA Door supervisor

AGL
12.2024 - 06.2025

Credit Card/ retail banking Advisor

Santander UK
04.2024 - Current

Financial support mortgage Advisor

Santander UK
10.2023 - 12.2023

maintenance agent

Morrisons
12.2021 - 06.2023

Receptionist

Bradford school of motoring
03.2021 - 10.2021

Till Operator

Al shakoor
09.2020 - 01.2021

A-Levels - construction management and design

Bradford College

GCSE -

Bingley Grammar School

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