Summary
Work history
Education
Skills
Timeline
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Ayza Akhtar

Birmingham,West Midlands

Summary

I am a motivated and hardworking individual who is keen to gain work experience and develop my skills in a customer-focused environment. I enjoy working as part of a team and learning from others to improve my performance.

I have strong communication skills and am confident interacting with a wide range of people. I am committed to providing excellent customer service and ensuring that customers have a positive experience.

Through my studies in Hospitality and Catering, I have developed knowledge of food preparation, hygiene standards, and attention to detail. I am reliable, organised, and able to work effectively in fast-paced environments while maintaining high standards.

I am eager to continue developing my skills in a professional workplace and take on new challenges.

Work history

Sales Assistant

Ghulam Mustafa
Birmingham , West Midlands
2026.07 - 2026.07

I was a sales assistant for 2 weeks as part of work experience at Oakland Carpets Ltd is a local carpet and rug retailer located at 676-678 Washwood Heath Road in Birmingham (B8 2HQ).

My responsibilities included:

  • Negotiating prices with customers in a professional and friendly manner.
  • Calculating the cost of carpet samples per square metre.
  • Answering phone calls for bookings and customer enquiries.
  • Taking notes of customers' needs and requirements to help provide suitable products and services.
  • Serving drinks to customers to create a welcoming and positive experience.
  • Maintaining the cleanliness and presentation of the shop.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Health & Safety Responsibilities

  • Followed COSHH regulations when handling cleaning products and chemicals.
  • Checked product safety data sheets before use.
  • Used appropriate personal protective equipment (PPE) when diluting chemicals.
  • Ensured proper ventilation was maintained to reduce potential inhalation risks.

Education

GCSEs -

Park Hall Academy
Birmingham
09/2021 - 06/2026

Skills

Skills

I have strong customer service and communication skills and am confident speaking to a wide range of people I am able to maintain eye contact and use both open and closed questions to understand customers' needs and provide a positive experience

I have good problem-solving skills and can think calmly and effectively when dealing with challenges or customer enquiries

I am confident in upselling products by listening to customers' needs and recommending suitable options

I have experience using a range of kitchen and catering equipment, including blenders, ovens, kettles, fridges, freezers, and other food preparation equipment safely and responsibly

I work well both independently and as part of a team and am reliable, organised, and able to manage my time effectively in busy environments

I also have strong IT skills and am confident using Microsoft Word, PowerPoint, and Microsoft Teams

Timeline

Sales Assistant

Ghulam Mustafa
2026.07 - 2026.07

GCSEs -

Park Hall Academy
09/2021 - 06/2026

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Ayza Akhtar