Ayushi Singh
Manchester,UK
Summary
- IT Support Engineer with 4+ years' experience in 1st and 2nd line support, troubleshooting and resolving hardware, software, and network issues.
- Skilled in Windows Server maintenance and PowerShell scripting for automation.
- 2 years' hands-on experience in vulnerability scanning and remediation.
- Proficient in Active Directory, Azure AD, Office 365, and Group Policy.
- Have the right to work in the UK.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Global Enterprise Specialist
Apexanalytix
Gurgaon, India
01.2021 - 05.2023
- Offered IT support to 300+ on-site and remote users via phone and email for hardware, software and network issues, maintaining a 98% user satisfaction
- Administered Active Directory, Azure AD, Office 365 and Group Policy for secure access management
- Deployed automated patch management system across 300+ endpoints to deliver Microsoft Windows updates and software patches, reducing critical vulnerabilities and ensuring 99% compliance with security protocols
- Configured and managed phone numbers for users using VoIP, SIP, and PBX systems, optimizing system performance and resolving connectivity issues efficiently
- Utilized Solarwinds and site 24x7 monitoring to proactively identify and address network outages, which contributed to a significant reduction in downtime
- Configured Windows Autopilot for secure device enrollment and efficient software deployment in Microsoft Intune
Application Support Analyst
Larsen & Toubro Infotech
Mumbai, India
07.2018 - 01.2021
- Automated IT audit log collection using PowerShell, removing manual workload for auditors
- Developed 15+ PowerShell scripts to automate data extraction and system monitoring, increasing process efficiency by reducing manual work
- Managed vulnerability scans using Tenable, conducted monthly risk assessments and Infosec training
- Investigated, troubleshot and debugged complex application issues while collaborating with IT support, database, and development teams
- Identified bugs and improvement opportunities in applications, communicated software errors and recommendations to developers
Education
Master's - Advanced Computer Science
University of Manchester
09.2023 - 09.2024
Skills
- Office 365
- Active Directory and Azure AD
- ITSM Tools - Service Now and Freshdesk
- Diagnosis and troubleshooting of IT issues
- Window Servers management
- MS Exchange
- Microsoft Intune
- PowerShell
- Tenable
- VoIP, PBX and SIP management
- Network monitoring
- Training and mentoring
- Problem-solving ability and Time management
- Communication and Interpersonal skills
Timeline
Master's - Advanced Computer Science
University of Manchester
09.2023 - 09.2024
Global Enterprise Specialist
Apexanalytix
01.2021 - 05.2023
Application Support Analyst
Larsen & Toubro Infotech
07.2018 - 01.2021
Similar Profiles
Rupal PandeyRupal Pandey
Quality Automation Engineer at ApexAnalytixQuality Automation Engineer at ApexAnalytix
Sara MestemacherSara Mestemacher
Regional Sales Executive at ApexanalytixRegional Sales Executive at Apexanalytix
Nathalie NavenantNathalie Navenant
Audit analyst at ApexanalytixAudit analyst at Apexanalytix
SIJO THOMASSIJO THOMAS
Care Assistant at Medow-Bank House (HC-One)Care Assistant at Medow-Bank House (HC-One)
Sadekur SiddiqueySadekur Siddiquey
Student Success Tutor at UK Management CollegeStudent Success Tutor at UK Management College