Ayushi Singh
Manchester,UK
Summary
- IT Support Engineer with 4+ years' experience in 1st and 2nd line support, troubleshooting and resolving hardware, software, and network issues.
- Skilled in Windows Server maintenance and PowerShell scripting for automation.
- 2 years' hands-on experience in vulnerability scanning and remediation.
- Proficient in Active Directory, Azure AD, Office 365, and Group Policy.
- Have the right to work in the UK.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Global Enterprise Specialist
Apexanalytix
Gurgaon, India
01.2021 - 05.2023
- Offered IT support to 300+ on-site and remote users via phone and email for hardware, software and network issues, maintaining a 98% user satisfaction
- Administered Active Directory, Azure AD, Office 365 and Group Policy for secure access management
- Deployed automated patch management system across 300+ endpoints to deliver Microsoft Windows updates and software patches, reducing critical vulnerabilities and ensuring 99% compliance with security protocols
- Configured and managed phone numbers for users using VoIP, SIP, and PBX systems, optimizing system performance and resolving connectivity issues efficiently
- Utilized Solarwinds and site 24x7 monitoring to proactively identify and address network outages, which contributed to a significant reduction in downtime
- Configured Windows Autopilot for secure device enrollment and efficient software deployment in Microsoft Intune
Application Support Analyst
Larsen & Toubro Infotech
Mumbai, India
07.2018 - 01.2021
- Automated IT audit log collection using PowerShell, removing manual workload for auditors
- Developed 15+ PowerShell scripts to automate data extraction and system monitoring, increasing process efficiency by reducing manual work
- Managed vulnerability scans using Tenable, conducted monthly risk assessments and Infosec training
- Investigated, troubleshot and debugged complex application issues while collaborating with IT support, database, and development teams
- Identified bugs and improvement opportunities in applications, communicated software errors and recommendations to developers
Education
Master's - Advanced Computer Science
University of Manchester
09.2023 - 09.2024
Skills
- Office 365
- Active Directory and Azure AD
- ITSM Tools - Service Now and Freshdesk
- Diagnosis and troubleshooting of IT issues
- Window Servers management
- MS Exchange
- Microsoft Intune
- PowerShell
- Tenable
- VoIP, PBX and SIP management
- Network monitoring
- Training and mentoring
- Problem-solving ability and Time management
- Communication and Interpersonal skills
Timeline
Master's - Advanced Computer Science
University of Manchester
09.2023 - 09.2024
Global Enterprise Specialist
Apexanalytix
01.2021 - 05.2023
Application Support Analyst
Larsen & Toubro Infotech
07.2018 - 01.2021
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