Ayushi Bhardwaj

London Market Operations Team, Blueprint2

• Analyzed and documented current processes by creating detailed process maps, highlighting risks, pain points, and controls to drive operational improvements.
• Managed Service Fundamentals for projects by ensuring governance and compliance, monitoring service availability and performance, implementing risk mitigation strategies, overseeing incident and problem management, supporting change management, and enforcing security and data integrity best practices.
• Worked with Data Scientists, ML Engineers and Tech architects to support AI and automation projects, integrating RPA solutions into underwriting support processes. Partnered with developers to automate manual tasks, improving efficiency and accuracy.
• Conducted impact analyses and stakeholder analyses to identify and prioritize improvement opportunities.
• Facilitated sprint planning meetings, guiding team in selecting and committing to user stories for upcoming sprints, resulting in improved team focus and delivery predictability.
• Implemented structured sprint planning processes, utilizing tools like JIRA to organize tasks and track progress, leading to 60% increase in on-time delivery.
• Mentored team members on agile best practices during backlog refinement and sprint planning, fostering culture of continuous improvement and accountability.

Global Advance Analytics Team

• Experienced in managing multiple projects simultaneously, effectively prioritizing tasks, and leveraging meetings to ensure seamless coordination and defect-free delivery.
• Acted as key interface between business and technical teams to implement data solutions for process automation using AI, blockchain, and Cloud technologies.
• Developed requirements for AI projects aimed at automating risk reports and Acturial processes, leading to enhanced operational efficiency.
• Conducted workshops and interviews with senior stakeholders and othe subject Matter Experts (SMEs) to gather business requirements and document "As-Is" and "To-Be" processes.
• Delivered high-quality presentations to senior stakeholders, driving strategic decision-making and showcasing project progress.
• Mentored junior analysts, maintaining quality standards and fostering best practices.
• Coordinated cross-functional discussions during backlog refinement to identify dependencies and address potential challenges, enhancing team collaboration and sprint efficiency.
• Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.

Client - Next Plc, Uk (HR and Finance Team)

• Conducted manual and automated testing for HR and Finance applications.
• Performed various testing processes, including Functional, regression and end-to-end testing, to ensure quality deliverables.
• Devised effective test strategies and Test plan in line with project scope and deadlines, also created detailed test Reports.
• Contributed to agile software development process, engaging in daily standups and sprint planning.
• Ensured software met user requirements by conducting comprehensive UAT testing.

Client - WestPac Banking Corporation, Australia.

• Facilitated effective decision-making by actively participating in daily scrum meetings within an Agile environment, utilizing JIRA for project tracking.
• Helped the team develop data validation tools and automated workflows to streamline form navigation, by thorough UAT testing and feedback implementation for enterprise clients like Salesforce.
• Performed detailed analysis on test data, improving overall system performance.
• Trained new hires in UAT processes, enhancing overall team efficiency.

Client - CapitalOne Bank, USA

• Hands-on experience in Use Case Analysis and writing User Stories using Behaviour-Driven Development (BDD) and Gherkin syntax.
• Created UML Use Case Diagrams, Mockups, and Wireframes to support project planning and visualization.
• Collaborated with team to create test data for UAT, performed test cases and liaised with developers and stakeholders to fix defects and build an efficient product.