Ayumi Tsukahara

• 6-17 students per class from absolute beginners to Upper intermediate(B2) levels.
• JLPT Exam proctor 1 or 2 times a year.
• Prepared teaching plans&materials, gave lecture then support students who have questions or didn't come to the class.
• Worked with students from various ages(16+), nationalities and backgrounds.
• Maximised student retention by providing inclusive, stimulating learning experiences with positive results.
• Organised events.（Zoom-based social meetings between Japanese learners of English in Japan and my students at the University of Edinburgh.）
• Taught students remotely through live video sessions on Zoom during Oct 2020 - Dec 2021

*** I brought a class up from an absolute beginner level to upper-intermediate level (B2) over seven years, while keeping the minimum number of students (6).

It was the first time in 10 years that the University of Edinburgh's Japanese Open Course had achieved to reach such a high level from absolute beginner class.

Alphagreen is a London-based online marketplace for CBD and alternative healthcare products.

• English to Japanese translation (web content including articles, blog posts, product labels and product descriptions.)
• Reviewed website translations for SEO optimisation, improving Google rankings on specific keywords.
• Experienced Trello, Google Analytics and Ahref.
• Compiled and reviewed consumer data on patterns and preferences for marketing information.
• Conducted industry research to identify growth opportunities.
• Proofread and edited final translations to ensure optimal quality and adherence to company standards.
• Wrote Japanese articles regarding healthcare to promote products.
• Customer support for customers of the Japanese marketplace (including complains and refunds)
• Negotiated, prepared and signed contracts to establish new partners.
• Worked with other departments on the on-boarding process of new partner companies.

Takashimaya is a busy department store in the Nagoya Station building.

• Handled cash, credit cards and gift vouchers
• Operated cash registers with accuracy and processed cash, vouchers and card transactions.
• Experienced fast-paced customer service - Handled hundreds of customers per day
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Worked in a team of 10+ of other workers.