Summary
Work History
Education
Skills
Timeline
SalesAssociate
Aysun Sonmez Surucu

Aysun Sonmez Surucu

Computer Engineer
İzmir

Summary

Experienced and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Information Services Technical Analyst

Philip Morris International
İzmir
06.2004 - 08.2018
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend and holiday shifts on-site and remote in factory environment.
  • Proved successful working with tight deadlines.
  • Managed Server Administration starting from planning, purchasing, installation through maintenance, reporting, decommissioning and retiring for over 100 servers.
  • Managed Server virtualization, storage system successfully.
  • Managed system rooms, maintenance and backup systems.
  • Performed Database Server Administration, Active Directory, Contracts, ITIL Service management.
  • Worked in Microsoft Lync transition project
  • Supported EEMA Affiliates and worked with international support teams.
  • Worked in Corporate Software projects and in SAP support.
  • Managed Handheld devices and Network Printers.

Office Systems Administrator

Philip Morris International
Izmir
06.1999 - 06.2004
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in dynamic work environment.
  • Delivered services to customers within specific timeframes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Organized and detail-oriented with strong work ethic.
  • Managed Technical Infrastructure in District Center (System Room, Servers, UPS, Personal Computers, Printers, Handheld devices, Wireless Systems)
  • Supported Corporate Software and Microsoft Office
  • Worked with and supported 80 Sales Representative.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

IT Department Coordinator

Dokuz Eylul University
Izmir
11.1991 - 06.1999
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines. Reduce project delivery time 20%.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed Information Services
  • Coordinated administrative tasks
  • Trained team members on new systems
  • Motivated team members through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed and completed software projects successfully

Education

Bachelor of Science - Computer Engineering

Ege University
Izmir, Turkey
09.1987 - 06.1991

Skills

IT Support

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Timeline

Information Services Technical Analyst

Philip Morris International
06.2004 - 08.2018

Office Systems Administrator

Philip Morris International
06.1999 - 06.2004

IT Department Coordinator

Dokuz Eylul University
11.1991 - 06.1999

Bachelor of Science - Computer Engineering

Ege University
09.1987 - 06.1991
Aysun Sonmez SurucuComputer Engineer