Aysha Munogee
Waltham Forest,United Kingdom
Summary
I am a driven and adaptable professional with experience across customer service, facilities management, administration,
healthcare, hospitality, and retail sectors. Skilled in delivering exceptional customer service, resolving issues efficiently, and
thriving in fast-paced, high-pressure environments, including the NHS. I have strong communication, organisational, and
problem-solving abilities with a keen eye for detail and a proactive, customer-focused approach. Also, I’m a friendly, bubbly
and optimistic individual with a positive attitude. I’m committed to maintaining high standards, supporting team success, and
enhancing the overall customer and patient experience. Fluent in English as a first language with advanced spoken French
skills.
Overview
9
9
years of professional experience
Work history
Secretary
REGIS TRANSPORT SERVICES LTD
Beckton, Newham
2025.07 - Current
- Execute daily administrative tasks encompassing filing, scanning, and organising.
- Conduct daily morning checks alongside closing procedures.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Dealt with inbound and outbound calls, managing matters including complaints, queries, emails and orders.
- Collaborated with team members to meet or exceed customer service targets and objectives.
- Completing invoices and sending them to subcontractors
Customer Service Advisor - Temp
ARGOS
Walthamstow
2024.09 - 2025.07
- Delivered excellent customer service, managed returns and complaints, supported sales and insurance products, and maintained stock and transaction accuracy.
- Execute daily administrative tasks encompassing filing, scanning, and organising.
- Conduct daily receptionist morning checks alongside closing procedures.• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Dealt with inbound and outbound calls, managing matters including complaints, queries, emails and orders.
- Collaborated with team members to meet or exceed
Facilities Helpdesk Operator
HARRODS
Knightsbridge
2022.05 - 2024.07
- Managed CAFM/Planon requests, coordinated maintenance teams and contractors, handled calls and emails, and provided administrative support.
- Managed logging, assigning, updating, and closing of all tasks within the CAFM (Planon) system.
- Executing calls/emails and addressing all faults promptly.
- Assigned appropriate teams, including maintenance, engineering, and soft services, for task execution.
- Liaised with external contractors to facilitate project completion.
- Updated requesters on progress to maintain clear communication.
- Execute administrative tasks, including filing, photocopying, and additional responsibilities linked to the helpdesk function
Duty Manager - Temp
HOLIDAY INN
Walthamstow
2022.05 - 2022.11
- Oversaw day-to-day hotel operations, ensuring efficient service delivery and high standards across all departments.
- Supervised, trained, and supported staff, delegating responsibilities and maintaining effective team performance.
- Delivered exceptional guest service by managing check-in/check-out procedures and resolving enquiries, complaints, and escalations professionally.
- Coordinated with housekeeping, kitchen, and front-of-house teams to ensure seamless operations, particularly during busy periods and events.
- Maintained compliance with health and safety policies, completed operational reporting, and managed cash handling and till reconciliation procedures.
Administrative Manager - Temp
CRAWLEY ROAD MEDICAL PRACTICE
Leyton
2021.12 - 2022.04
- Managed reception operations, staff training, patient registrations and compliance requirements.
- Collaborate with a team of receptionists to deliver efficient reception service to patients, ensuring all reception and Administrative duties meet the highest standard.
- Primary contact for operational reception issues impacting the daily operations of the reception department, ensuring
- Prompt action and escalation to the practice manager or practice partner.
- Oversee and assess reception staff activities to guarantee efficient service and communication to patients and thewider team alongside thepractice
Patient Liaison Officer - Temp
NHS FOUNDATION TRUST
Tottenham
2021.06 - 2021.12
- Managed appointments, patient records, referrals and front-of-house support.
- Provided front-of-house reception support in a busy NHS healthcare environment, delivering professional and compassionate patient care.
- Scheduled and managed patient appointments while handling enquiries efficiently.
- Processed, scanned, and maintained confidential patient records and correspondence with accuracy.
- Liaised with hospitals and healthcare professionals to coordinate referrals and appointments.
- Maintained strict compliance with NHS policies, data protection regulations, and patient confidentiality standards.
Retail advisor
Carphone Warehouse
Loughton, Essex
2017.02 - 2020.03
- Assisted customers with mobile phones, contracts and accessories.
- Recommended suitable handsets and tariffs.
- Achieved sales targets through upselling.
- Processed upgrades, returns and payments.
- Resolved customer queries and maintained stock and merchandising standards.
- Process insurance / Insurance same day phone
- Kept shelves neat, clean and organised through visual merchandising.
- customer Top up credit
- Picked up additional tasks to aid team success.
Customer Service Advisor
VIBRANT PARTNERSHIP
Startford
2017.02 - 2020.03
- Handled customer enquiries, bookings, complaints, calls, emails and administration.
- Delivered excellent customer service by handling enquiries, bookings, complaints, phone calls, emails, and general administration.
- Conducted daily safety inspections of cycling facilities, including road circuits, BMX tracks, mountain bike trails, and public areas.
- Assisted customers with bike hire procedures and provided clear guidance on the safe use of equipment.
- Completed routine inventory checks, restocked supplies, and supported the smooth day-to-day operation of the facility.
- Maintained high health and safety standards, ensuring facilities were safe, compliant, and well-presented for visitors.
Education
Law - Law
The Open University
London 1 2024 - 2026.07
Foundation degree in law - Law
UEL
Stratford 1 2017 - 1 2019
BTEC Business Level 3 - Business studies
Waltham Forest College
Walthamstow 1 2015 - 1 2016
GCSEs - English, Mathematics and Science
Kelmscott secondary school
Waltham forest 1 2007 - 1 2012
Skills
- Telephone etiquettes
- Knowledge of gdpr regulations
- Patience maintaining
- Staff training and mentorship
- Complaint handling
- Positive attitude
- Customer care
Languages
English
French
Work Experience
3 years and 2 months,7 months,5 months,7 months,2 years and 3 months,11 months
Languages
English - C1
French- C2
Timeline
Secretary
REGIS TRANSPORT SERVICES LTD
2025.07 - Current
Customer Service Advisor - Temp
ARGOS
2024.09 - 2025.07
Facilities Helpdesk Operator
HARRODS
2022.05 - 2024.07
Duty Manager - Temp
HOLIDAY INN
2022.05 - 2022.11
Administrative Manager - Temp
CRAWLEY ROAD MEDICAL PRACTICE
2021.12 - 2022.04
Patient Liaison Officer - Temp
NHS FOUNDATION TRUST
2021.06 - 2021.12
Retail advisor
Carphone Warehouse
2017.02 - 2020.03
Customer Service Advisor
VIBRANT PARTNERSHIP
2017.02 - 2020.03
Law - Law
The Open University
1 2024 - 2026.07
Foundation degree in law - Law
UEL
1 2017 - 1 2019
BTEC Business Level 3 - Business studies
Waltham Forest College
1 2015 - 1 2016
GCSEs - English, Mathematics and Science
Kelmscott secondary school
1 2007 - 1 2012