AYOOLA L ADEBAJO
London,United Kingdom
Summary
Experienced IT and Systems professional with expertise in Networking, Windows OS, Microsoft 365, cloud applications, software licensing, and virtualisation. Proficient in managing systems migration, endpoint security, DNS and DHCP configuration, and Active Directory administration. Skilled in leveraging tools such as Power Platform, Azure AD, JIRA, Confluence, and CRM platforms to optimize workflows and enhance operational efficiency. Adept at cyber risk assessment and DNS records management while ensuring robust system security. Demonstrates strong communication and teamwork abilities to drive collaborative success. Career focus includes advancing innovative IT solutions to support organizational growth and resilience.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
ESCALATION ENGINEER/CLOUD SOLUTION ADMINISTRATOR
Upwork
Remote
02.2022 - Current
- Implementation and troubleshooting Cloud applications including, licensing and billing issues
- Prepare daily reports for feedback and training
- Invoicing, pricing calculator and cost management for all Cloud solutions
- Provide product training to support team and high-profile customers
- Make use of internal tools to monitor operations on tenants
- Provide back-end resolutions on highly technical issues
- Regularly updated cloud systems to ensure seamless integration of new features and applications.
- Maintained up-to-date knowledge about industry trends, enabling proactive adaptation to changes in technology standards.
- Improved cloud system efficiency by performing regular audits and updates.
- Ensure Privacy guidelines, safety and compliance rules are strictly met
- Managed large scale migrations to Cloud platforms from legacy systems without any service disruptions.
- Provided technical support to users, ensuring efficient use of cloud platform.
CLIENT SUPPORT SPECIALIST
Clipboard Health
California
12.2021 - 02.2022
- Serve as the primary point of contact for customers
- Attend to users by showing a warm, friendly and kind attitude
- Take ownership of any customer complaints and ensure resolution is provided
- Provide real-time support to customers through calls, emails, and text messages
- Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments
- Answering phone calls may involve answering questions, screening for service needs, and scheduling appointments
- Handles incoming and outgoing mail and e-mail
- Troubleshooting/ Problem solving
- Documents and maintains client information, service data and other pertinent information within practice management software
- Report complex matters to senior staff
- Provide reporting on call drivers, dissatisfaction reasons, and escalation reasons
- Stay up-to-date on product changes
WINDOWS SYSTEMS ENGINEER
Doyenok Computers Nigeria Ltd.
Lagos
01.2018 - 11.2022
- Install and configure computer hardware operating systems and applications
- Monitor and troubleshoot technical issues with computer systems and networks
- Planning and undertaking scheduled maintenance upgrades
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Monitored system logs, identified potential issues in server operations.
- Tested installations and updates on test servers before deployment to live environments.
- Led training sessions for team proficiency in system management and troubleshooting.
- Conducted routine inspections of server equipment for early detection of possible faults.
- Managed Active Directory users and groups to maintain secure access control.
- Boosted network security with the implementation of firewall rules and policies.
- Ensured optimal performance by managing Windows server updates and patches.
- Upgraded servers regularly to assure compatibility with latest business applications.
- Managed effective routers and switches to support reliable network infrastructure.
- Implemented virtualisation technologies, improved resource utilisation significantly.
Education
M.Sc. - Telecommunications Engineering
University of Ibadan
01.2016 - 07.2018
B.Eng. - Electrical and Electronics Engineering
Federal University of Technology Akure
10.2008 - 12.2014
Skills
- Microsoft 365
- Cloud Applications
- Software Licensing
- AutoCAD
- Zendesk
- Power Platform
- Linux
- MATLAB
- JIRA
- Office Applications
- MAC
- Dynamics 365
- Google Suite
- Confluence
- Pipedrive
- Zoho
- PowerShell scripting
- Azure AD
- Endpoint Security
- Cyber Risk Assessment
- DNS records management
- Power Apps
- CRM
- Windows
- Communication
- Teamwork
- DNS and DHCP
- SQL Server
- Windows server
- Systems migration
- Hyper-V
- Active Directory
- Virtualisation
Certification
- Microsoft Certified: Microsoft 365 Fundamentals
- Certiprof- Cyber Security Foundation CSFPC
- Microsoft Certified Trainer
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Dynamics 365 Fundamentals.
- Microsoft Power Platform Functional Consultant
- Bezalel Business School Scrum Foundations Professional Certificate
- Microsoft Interns4Afrika Programme
Custom
References available upon request
Timeline
ESCALATION ENGINEER/CLOUD SOLUTION ADMINISTRATOR
Upwork
02.2022 - Current
CLIENT SUPPORT SPECIALIST
Clipboard Health
12.2021 - 02.2022
WINDOWS SYSTEMS ENGINEER
Doyenok Computers Nigeria Ltd.
01.2018 - 11.2022
M.Sc. - Telecommunications Engineering
University of Ibadan
01.2016 - 07.2018
B.Eng. - Electrical and Electronics Engineering
Federal University of Technology Akure
10.2008 - 12.2014
- Microsoft Certified: Microsoft 365 Fundamentals
- Certiprof- Cyber Security Foundation CSFPC
- Microsoft Certified Trainer
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Dynamics 365 Fundamentals.
- Microsoft Power Platform Functional Consultant
- Bezalel Business School Scrum Foundations Professional Certificate
- Microsoft Interns4Afrika Programme
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